Airline Reviews & Opinions

Air Arabia

21 December 2024 Guest

I had a terrible experience flying from Kenya to Amman via Sharjah. I was charged $120 for just 6 kg of excess baggage, which felt unreasonable. Additionally, two of my suitcases were damaged—the wheels broke during transit. When I reached out for reimbursement and provided pictures and evidence, my request was denied because I didn’t file a report at the airport with their representative. giving the fact, I could not find there representative in the airport. After I filed a report, they got back to me after a month with reject. Overall, the customer service was very disappointing, and I expected better support from the airline. Dont advice to travel with, I ended paying more that flying with Emarite airline or Qatar airline

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Turkish Airlines

19 December 2024 Amber

If we don't know where to go on holiday or aren't sure what kind of activity to do, I read a few articles on the Turkish Airlines blog page, they offer legendary travel ideas in their articles.

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Blue Bird Airways

17 December 2024 Guest

Never go with this airline. I never write any reviews but such a shit show. Flight at 2pm, then changed to midday, then delayed 4 hours. Idiots, no compensation ,nothing . Ruined our day.

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Thai AirAsia

16 December 2024 Guest

Terrible online plagued with errors and a useless so called BO answering bot. Booking directly through their airasiamove app is a fountain of frustration with errors all over. Contacting customer service is not available. Their Facebook is swarmed with spam fake customer service agents. It appears that their Facebook is self running. There are several ThaiAirasia and AirAsia Facebook pages. Many are fake pages but appears that these pages continue operating freely. Flying with the airline is actually ok but thy are let down by their useless booking systems. A booking made in October and single-handedly cancelled by AirAsia has yet to be refunded. Appalling!

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Flyadeal

09 December 2024 Guest

Worst airline i have ever traveled in... I have traveled in many LCA and even ULCA but hands down flydeal tops the chart for being the worst... They are bloody cheaters.. Staff is pathetic and extremely unfriendly.. I would mark it negative... I wanted to cancel my booking because an emergency I had and I tried on the app, there was no option... tried calling CS, no reply whatsoever... such flight should be shut down instead of looting people off their hard earned money... Curses on FLYDEAL...

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Winair

06 December 2024 Guest

This the worst airline ever. They cancel flights and provide no information. Of our of last 6 trips, they cancelled 4 trips last minute. Then they refuse to refund even though their own terms of service on their website stipulate they have to provide refund. Their staff is so disrespectful and rude.

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LATAM Airlines

05 December 2024 Guest

Terrible customer service, terrible seats, terrible food. Flight attendants are rude and don't care when UNSAFE situations occur in flight, maybe they just pretend they don't see anything....AVOID if you can!

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American Airlines

05 December 2024 James Hodgins

I had one of the worst experiences flying with American Airlines departing San Jose, California destination was Detroit Airlines plane took off on time landed pretty close to on time and Dallas Fort Worth sit on the tarmac for 15 or 20 minutes. All the American Airlines information says go to gate C4 after sitting on the tarmac as long as we did, we had a tight window to get to our next flight so we hurried to skate C4 and noticed that the gate was Departing to Mexico the gate attendant was too busy to talk to me so finally I found someone to give me the information to my new Gate by the time We ran to the new gate boarding head been closed so we missed our flight. Had to wait till the next day. American Airlines Information told me to go to see Four. They never updated it. The flight crew never expedited the connecting passengers everything they could possibly do wrong. They did wrong made us miss our flight. I’m really disappointed.

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Rwandair

04 December 2024 Guest

12 hour delay in Kigali No response to e mails

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Sky Express

04 December 2024 DIMI

cheaters! You book a specific time to fly more expensively than other airlines because the time is convenient for you and finally they send you an email that your flight time changes an hour later, without the possibility of a free change! Tragically, you change my time and make me pay if the new time is not convenient for me! Stay away from this company!

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Lufthansa

03 December 2024 Lisa Pulitzer

I am absolutely furious to learn that my 94-year old dad and legally blind sister are trapped in Frankfurt for a second night after a second failed flight to San Francisco. Worse, my father was forced to deplane after waiting on board for three hours and was not provided a wheelchair or special assistance in the gigantic terminal. This is the airlines second delay and he is without his necessary medications for a second day. Worse, the rebooking was going to require he fly to Munich tomorrow with a seven hour layover before connecting to a flight to California. I am appalled. Worse still, no upgrade was offered and he was rebooked in a middle seat at his age after two long failed departures. His treatment is a true disgrace. Shame on you Lufthansa.

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Emirates

03 December 2024 Mahim

Today 3rd Dec ,I had flight at 9.10 am from kolkata to Dubai. Flight no EK571. Boarding done before 9.10am however at 12.30 pm approx flight cancellation decleared. Rescheduled flight tomorrow at 12.30 pm. At 2 pm they told , arrange hotel by yourself. We are not getting any hotel or go back home. Will reimburse hotel and Transport. Lot of travelers were general workers, without cash and any debit or credit cards. They faced lot of problem. This companies are earning in Millions but have no arrangement to take care of customers In such situation. Emirates Airline talks a lot about Quality.

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AirAsia

02 December 2024 Patrick

DO NOT FLY! This airline .. worst airline ever. If you are Caucasian you are treated like a second class customer . The only interest they have is your money! Two out two flights were late one causing us to miss connecting flight. The staff was so confused until a manager showed up to straighten the problem and then they are all amused by it ! Plus we paid for an upgrade in leg room which we never got on the new flight reassignment. Never again … buyer be aware!

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VietJet Air

28 November 2024 Jennifer Tran

Vietnamese Aussie here... me, my sister and mum made a trip to Vietnam not long ago. In Australia, it's normal for us to use just first and last name when booking flights, as a matter of fact, most websites we booked from only had a first name box and a last name box, no middle name. I did all my flight booking back in Australia and we had no problem flying from Sydney to Da Nang. When we flew from Hue (nearby Da Nang) to HCM City, the ticketing desk woman gave us such a difficult experience. She said there was a problem because my middle name wasn't on the ticket, and the fact that I had 2 middle names. Mind you, having 2 middle names (or some women 3) is an elegant cultural practice in Vietnam, but here goes this crazy broad giving us such a hard time. So, my after a while, my mum called me to the side and told me that all the desk agent lady wanted was for us to slip her some money. The desk woman took us away from camera view on the side of her booth, we gave her 200 AUD dollars and she brought us to a Vietnamese gate agent, who also asked us for "donation for cigarettes". If this is how VietJet operates, I will never fly VietJet Air again!

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LOT Polish Airlines

27 November 2024 Rafik Ismayilov

My spouse flight was canceled and delayed for 19 hours, and LOT Airlines provided no accommodation except for a blanket. Despite the significant delay, no hotel to passengers, which is unacceptable. We will never use LOT Airlines again. This is our second disappointing experience with their service and support. We paid for a chosen seat, but she was rebooked to a distant, inconvenient seat. This was particularly distressing as she recently had surgery and needed to avoid crowds and disturbances due to limited mobility. We do not recommend LOT Airlines and will not use them again. The cost does not justify the poor service they provide.

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AlbaStar

27 November 2024 Guest

Still waiting after 2 half years. Promised to pay in 90 days. Then kept changing timescale. Now the ignore emails. It was a TUI holiday and they used albastar. THE LAWS ON COMPENSATION ARE A JOKE.

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Air Cairo

25 November 2024 Guest

I don't recommend dealing with them I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service

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Air Senegal

23 November 2024 Guest

Never book with them, they cancel flight, they dont pay you back, avoid them

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Wizz Air

19 November 2024 Guest

Heen vlucht 2 uur vertraging door mist, dit werd pas aangegeven net voordat we naar het vertrekpunt zouden rijden in het vliegtuig. Terug vlucht 45 minuten vertraging omdat het vertrekpunt blijkbaar bezet was, dit werd op hetzelfde punt aangegeven. Ze sturen je wel leuk een mail dat je 3 uur van tevoren op het vliegveld aanwezig moet zijn, maar klanten eerder op de hoogte stellen over mogelijke verklaring, ho maar. In 2019 ben ik naar Boedapest geweest. Terugvlucht leek er niks aan de hand te zijn, totdat we 1 seconde met het wieletje op de grond van Eindhoven Airport waren en de piloot dacht, nee dit kan ik toch niet. Vind het absurd dat ze een hele opleiding daarvoor hebben gevolgd en een baby nog beter kan communiceren. We waren uiteindelijk geland in Keulen, zijn met de bus terug naar Eindhoven Airport gegaan. In totaal waren we 3 uur later en in die tijd hebben we alleen een boterham met 1 plakje kaas en 1 flesje water gekregen. Hele avond verpest, was helemaal kapot door de honger. Het is dat bij veel landen het verschil erg groot is qua prijs dat ik af en toe het risico aan durf om via Wizz Air te vliegen. In deze dure tijden is het onmogelijk om steeds met maatschappijen zoals KLM te vliegen voor een stedentrip. Ik denk vanaf nu dat ik gewoon een hele dag extra ga boeken voor mogelijke vertraging van dit zwaar incapabel bedrijf.

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Lion Airlines

19 November 2024 Guest

This airline is running a scam, they will cancel your flight then not respond to any requests for refund. Apparently they do this all the time. Do not book with this airline!

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Brussels Airlines

18 November 2024 Guest

Managing the process to receive an invoice for the flight is not adequate for a European airline. The automatic invoice request does not work, telephone requests are equally ineffective.

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Air Serbia

14 November 2024 Guest

osl-beg: 2 hour delay without information. beg-ath: on time. 2 check-in bags delayed by 7 days, 1 totalled (hardcase cracked near wheel). claim filed with air serbia without response. claim filed via ritardo aereo (lawyer) unsuccesful, whereby the lawyer already informed upon filing that air serbia generally wouldn't accept any claims.

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Air Transat

12 November 2024 Don

Don't ever pre book you seats on Air Transat and pay the extra, if you need to cancel or modify, you lose the money you paid for the seat selection... ridiculous, our resort was sold and we were offered another in a different country, we still have more than 5 months before we were going to fly. I understand, dont like it, but understand the cancellation fee of $200 each... but not refund on the seat selection... give me a break.. we have been flying Air Transat Club seats... but now after ... no more Air Transat.

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Delta Air Lines

12 November 2024 Guest

Delta now forces people to check through to baggage claim any roll-ons if you do not pay for main cabin. They claim they don't have room, but flight after flight there are many many empty or near empty bins. No more gate side pick up either. They just cannot stop finding new ways of extracting more money from customers. I have no loyalty to them any more. This and the crowdstike nightmare, they are don't earn my confidence.

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Etihad Airways

06 November 2024 Guest

In early May 2024 Etihad Airways cancelled our 6 flights to Nairobi (due to fly June 8th 2024). These tickets were purchased by a small UK charity, and we can ill afford for Etihad to hang on to our money. We were told we would receive a full refund within 45 working days. We chased on numerous occasions but did not receive anything from Etihad other than a response to my phone calls which was 'it's in the system madam'. Out of sheer desperation to get our money back we took them to the UK small claims court in September and they have now paid our flights, interest (£100) and legal fees (£200) - total claim of £4k. From flight cancellation to refund was 6 months. This is morally wrong and should not be happening.

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Arkia Israeli Airlines

01 November 2024 RewMac

In October 2024, Arkia started flying Tel-Aviv to Manchester twice per week. (This route was previously operated by ELAL and Easyjet). Unfortunately at time of writing in November 2024, there is no way for customers in the UK to buy tickets. Email to customer-service address bounced. Tried: info@arkia.co.uk No response.

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British Airways

31 October 2024 Michael Branigan

Latest scam by BA They have started charging for return luggage even though you have paid for it and the computer said you have o my paid for hand luggage fromThe Bahamas despite chasing them for the refund on returning home to be told that your case was oversize and overweight Disgusting behaviour shame on you I will not give up

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Privilege Style

30 October 2024 Guest

I flew with privilege style from Amsterdam to Madrid. Although the aircraft was an older model than KLM’s usual, it was in excellent condition and didn’t lack any of the comfort or quality of newer planes. The cabin crew was exceptionally friendly and attentive, which made all the difference, as I was traveling alone with my two children. I want to give a special thank you to hamsa for his outstanding service and attentiveness.

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SAS - Scandinavian Airlines

28 October 2024 Guest

a group of 6 flew SAS airlines from Copenhagen to Chicago. Our flight was cancelled. The only contact we had with SAS was on the info board at the assigned gate. NO ONE real person was ever there to help us. Their APP was down also, or they blocked us because they KNEW the flight was going to be cancelled. There were Security guards at the gate, and they said they did not know why they were asked to be there. Anyway after 6 hours waiting in the airport, we were told to go downstairs to get vouchers for food and hotels. WE STOOD IN THAT LINE for over 2 hours! only to be told there were no vouchers or hotels left and we were on our own. We found our own hotel, took a taxi there and back, and had dinner at that hotel. Now SAS is refusing to reimburse us our expenses because we shared a taxi and only have one receipt for the 6 of us, and they want individual receipts. I guess we should have each taken a separate taxi!. We booked 3 hotel rooms through Booking.com at once and have one receipt for the 3 rooms. Again, SAS is refusing to reimburse us because we do not have individual receipts for each of us. SAS is the worst airline, DO NOT believe anything they say. We each paid extra for seat assignments when booking our original flights. Since that first flight was cancelled, we missed our connecting flights, and now they will not reimburse us for the seat assignment s either because we MISSED THOSE Flights. Well, it was THEIR fault we missed them. We are out over $350 each for hotel, transportation, meals and seat assignment charges. Plus we ended up flying instead of Copenhagen direct to Chicago on Saturday, we went Copenhagen to Amsterdam to Dublin to Chicago the next day! I will NEVER fly SAS again and you should beware!

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Pegasus Airlines

25 October 2024 Mazen Kerdy

Ilanded in lebanon with a damaged baggage. 2 days later on 29.03.2024 i opened a ticket for compensation at pegasus website. Till now i have no reply. I checked again in July they sent me an email asking me to send them some photos of the bag and answer some questions (knowing that i did all of it when i opened the ticket in march). Today 3 months after this email and 7 months after the ticket that i have opened. and after 3 reminder email that was totally ignored, the ticket still pending and i have no reply!

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Frontier Airlines

17 October 2024 Brandon Rutledge

This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6hr layover in Denver. Last night, every single frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 551am. They also didn't do a last call. The flight itinerary says the gate closes at 550. The lady said they closed the door 6 minutes before I got there, which would be 545. I pointed out the fact that they changed the gate last minute, didnt do a final call, closed the door early, and explained that it was necessary for me to be on that flight because I needed to make it to my dads funeral tonight, and the lady said, "That's not my problem. You need to see customer service to get re-booked." So now I'm in line for customer service so they can charge me another $200 that I don't have so I can miss my dad's funeral. Worst flying experience I've ever had, I'm considering jumping off the mezzanine. Please do not fly with this company.

 

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United Airlines

17 October 2024 Guest

Booked tickets over 6 months ago for a long planned cruise with my wife. The day we were to fly from our hometown to Dulles for the overseas leg Hurricane Milton was to cause 45 mph winds and dump heavy rain. United gave us no waivers. We asked to drop the initial leg so we could drive to Dulles to ensure we could make the flight and thus the cruise. Even though we already had the overseas flight and booked seats the airline charged us over $900 additional per ticket because they said we would be 'rebooked' and the additional cost reflected current pricing. Nothing changed regarding the confirmation #, flight or seats. Now they have sent me a request to donate thru them to the hurricane relief fund.

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Sichuan Airlines

16 October 2024 Guest

Could not do online check-in, there was always system error. Finally arrived at the airport (Ho Chi Minh) and they closed the check-in counter in front of us. They said they closed earlier as there were no passengers appearing. We had to buy new tickets for the next day and pay for the hotel to stay one more night there. No hotline (their official number worked), I called and heard this: "this number does not exist". Finally got in touch with a staff somehow and he said we should have arrived in at the counter 2 minutes earlier and there was nothing that we could do and that they would not help us. But we arrived 50 minutes earlier before the departure. Even the airport staff told us we have 2 more minutes before they close the check-in counter. But the staff of Sichuan Airlines did not demonstrate any willingness of giving us boarding passes. Finally this plane took off late, we could have made it if the staff at the counter wasn't ignorant and gave us boarding passes. It was a terrible experience!

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WestJet Airlines

15 October 2024 Guest

I’ve never been so furious with an airline in my life. WestJet’s customer service is an absolute joke. I was running a little late to the airport due to an accident on the highway (something totally out of my control). I arrived at 7:45 AM for a 9:10 AM flight – PLENTY of time to check in, go through security, and board. But no, WestJet had other plans to ruin my day. When I got to the check-in line, the greeter had the nerve to tell me to check in online. I tried, but the system wouldn’t let me because I “missed the cut-off.” So, I asked her for help. She laughed in my face and said I had missed it by TWO MINUTES. TWO! But no worries, she said. “Just go to the desk, they’ll help you.” Well, that was a blatant lie. When I got to the desk, the girl and the so-called supervisor smugly informed me that I wasn’t allowed to get on the flight because I was "outside their protocol window." Are you kidding me? I’m standing right there, with plenty of time to get through security, and they flat out REFUSE to let me board. To make matters worse, they tell me they changed their baggage rules in June, so now I can’t even bring two carry-ons, even if I pay for it! The result? I was denied boarding, even though the plane wasn’t leaving for OVER an hour. I had to call their rep twice, reach out on Instagram, and still, nothing. They expect me to PAY IN FULL for a new flight, with absolutely zero compensation. WestJet, you’ve lost a customer for life. This is beyond unacceptable. You clearly don’t care about your customers, and your “protocols” are just an excuse for bad service. Absolutely pathetic.

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Silver Airways

09 October 2024 Guest

Fernando They are short of airplanes. They sell tickets knowing that they cannot satisfy all customers. Since they have lots of short flights, they will not fulfill your flight because they are sending your plane somewhere else. Then, you have to wait till that airplane comes back to you. I am not taking that airline anymore. Every singe time they are late several hours. Horrible, just horrible. They deceive and lie to people.

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InterCaribbean Airways

06 October 2024 Guest

I believe it’s about time that interCaribbean Airways change their 10lb policy on carry-on bags to me it makes no sense and if you’re 2lb over you have to pay 65 US to check that bag in SMH like seriously. With the price of ticket so high it’s better to fly to New York or Miami we need good competition when it comes to travel in the Caribbean. Especially from Barbados to to other Caribbean countries we need a ferry ⛴ to cause these airlines to stop there nonsense. But politics, it won’t happen.

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AJet

02 October 2024 Guest

I booked with Ajet through Edreams. Ajet then cancelled my flight quoting operational issues. Now Ajet are saying I have to claim a refund through Edreams and Edreams are saying I have to claim from Ajet. I am at a loss as to what to do!!!

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Vueling Airlines

13 September 2024 Jaime Ellertson

I was denied boarding today on my flight after checking my bags and getting boarding passes an hour before boarding started. But you allowed 38 football players check oversized luggage ahead of other passengers which created a 1 hour + queue at oversized bags. Your team did nothing to assist us and forced us to miss our flight after arriving 2.5 hrs ahead at the airport!! Terrible customer service!! Now our cost to travel to AGP is over $1,500 USD and we will lose 12 hours for extra travel. All caused 100% by Vueling poor service!

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AirBaltic

12 September 2024 Guest

Extremely Disappointed - Unprofessional Handling of Compensation Claim. I recently experienced a significant delay with AirBltic on a flight from Vienna to Riga that was delayed by over 5 hours, causing us to miss our connection and disrupt our entire travel plans. According to EU Regulation 261/2004, we are entitled to compensation since the delay exceeded 5 hours, and we chose not to board the delayed flight due to the impact on our schedule. Despite providing clear evidence of the delay and multiple attempts to assert our rights, [Airline Name] has continuously denied our rightful claim for compensation. Their customer service team seems either unwilling or unable to correctly interpret the regulations, and their responses have been dismissive and unhelpful, referring us to dispute resolution bodies rather than addressing the issue directly. It is incredibly disappointing that a major airline would handle such a straightforward case in this manner. The refusal to comply with EU laws and the lack of proper customer service reflect poorly on AirBltic. I would advise anyone flying with them to be prepared for similar issues, and if your flight is delayed, know that you might face a lengthy battle to receive the compensation you are legally entitled to. I am taking further steps to escalate this issue with the appropriate regulatory authorities and will not be flying with AirBltic again unless they rectify this situation. AirBltic, do better for your customers. Compliance with regulations and basic customer service should be a given, not a fight.

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Flydubai

02 September 2024 Carolina del Río

If I had to describe the worst airline in the world it would be Fly Dubai. They stole my money just like that. I bought a ticket and unfortunately I had to undergo surgery. Despite sending them my medical certificate they did not give me my money back, they only gave me back a Voucher.... It is a shameful company, I do not advise anyone to travel with them, because apart from stealing your money, they did not give me a solution via email. I am very angry and disgusted with this company.

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TAP Portugal

30 August 2024 Guest

I have to travel often with TAP - Air Portugal. Just awful, ignore all the scam awards marketing they do. Rude, unhelpful staff, if you have a problem customer service is not helpful if they even answer. No entertainment. Economy buy your food on board at extortionate prices. TAP nickname is Take Another Plane and for good reason. Never book Business Class its Economy with a meal costing hundreds of Euros. You have been warned

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Azores Airlines

30 August 2024 Guest

The absolute worst. A monopoly leading to expensive tickets, poor customer service, terrible food not fit for humans and no entertainment and that's if you even take off - SATA - Stay At The Airport is their nickname and for good reason.

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Clickair

29 August 2024 Carol

Worst airline ever! Absolute thieves. They refused to state their flight as “cancelled” although they couldn’t flight meaning customers couldn’t get any compensation through the insurance company and clickair didn’t prioritise it’s customers who weren’t able to fly, therefore they had to buy new tickets with other airlines BUT clickair gave no solution what so ever costing costumers a lot of money, not only on tickets but in other travel expenses ñ. They’re costumer service is also useless.

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Volotea

27 August 2024 Armand

Worst airline in the world!!! I flew with 100’s of airlines in my life, but Volotea is by far the worst airline I ever flew with!! Normally you go to the airport and there you get your tickets. Because I didn’t print my tickets at home I had to pay ˆ70,- extra 😂 The service is terrible (as you can expect from a low budget airline) but they try to make money out of you in any possible way. This is not cross-selling, this is just big scam!! Also the airplane smells like shit (flight V71420 Cantania - Olbia) and the plane had 1 hour delay. Advice to any1 who ever want to fly: DO ANYTHING TO NOT FLY WITH VOLOTEA!! These are scammer

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Nesma Airlines

16 August 2024 Guest

The worst airline I ever seen. Our flight rescheduled 3 times on 2 consecutive days without any notification. My advice is to avoid such terrible airline.

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Free Bird Airlines

15 August 2024 Guest

Avoid The plane got back to the airport of departure after 30 minutes of flight due to the engine problems They made passengers wait for hours while trying to fix the problem Lots of negative things to say to be honest about this shady company

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