Latest Airline Reviews & Traveller Opinions
Arkia Israeli Airlines
- 01 November 2024
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In October 2024, Arkia started flying Tel-Aviv to Manchester twice per week. (This route was previously operated by ELAL and Easyjet).
Unfortunately at time of writing in November 2024, there is no way for customers in the UK to buy tickets.
Email to customer-service address bounced.
Tried: info@arkia.co.uk
No response.
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British Airways
- 31 October 2024
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Latest scam by BA
They have started charging for return luggage even though you have paid for it and the computer said you have o my paid for hand luggage fromThe Bahamas despite chasing them for the refund on returning home to be told that your case was oversize and overweight
Disgusting behaviour shame on you I will not give up
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Privilege Style
- 30 October 2024
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I flew with privilege style from Amsterdam to Madrid. Although the aircraft was an older model than KLM’s usual, it was in excellent condition and didn’t lack any of the comfort or quality of newer planes. The cabin crew was exceptionally friendly and attentive, which made all the difference, as I was traveling alone with my two children. I want to give a special thank you to hamsa for his outstanding service and attentiveness.
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SAS - Scandinavian Airlines
- 28 October 2024
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a group of 6 flew SAS airlines from Copenhagen to Chicago. Our flight was cancelled. The only contact we had with SAS was on the info board at the assigned gate. NO ONE real person was ever there to help us. Their APP was down also, or they blocked us because they KNEW the flight was going to be cancelled. There were Security guards at the gate, and they said they did not know why they were asked to be there. Anyway after 6 hours waiting in the airport, we were told to go downstairs to get vouchers for food and hotels. WE STOOD IN THAT LINE for over 2 hours! only to be told there were no vouchers or hotels left and we were on our own. We found our own hotel, took a taxi there and back, and had dinner at that hotel. Now SAS is refusing to reimburse us our expenses because we shared a taxi and only have one receipt for the 6 of us, and they want individual receipts. I guess we should have each taken a separate taxi!. We booked 3 hotel rooms through Booking.com at once and have one receipt for the 3 rooms. Again, SAS is refusing to reimburse us because we do not have individual receipts for each of us. SAS is the worst airline, DO NOT believe anything they say. We each paid extra for seat assignments when booking our original flights. Since that first flight was cancelled, we missed our connecting flights, and now they will not reimburse us for the seat assignment s either because we MISSED THOSE Flights. Well, it was THEIR fault we missed them. We are out over $350 each for hotel, transportation, meals and seat assignment charges. Plus we ended up flying instead of Copenhagen direct to Chicago on Saturday, we went Copenhagen to Amsterdam to Dublin to Chicago the next day! I will NEVER fly SAS again and you should beware!
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United Airlines
- 17 October 2024
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Booked tickets over 6 months ago for a long planned cruise with my wife. The day we were to fly from our hometown to Dulles for the overseas leg Hurricane Milton was to cause 45 mph winds and dump heavy rain. United gave us no waivers. We asked to drop the initial leg so we could drive to Dulles to ensure we could make the flight and thus the cruise. Even though we already had the overseas flight and booked seats the airline charged us over $900 additional per ticket because they said we would be 'rebooked' and the additional cost reflected current pricing. Nothing changed regarding the confirmation #, flight or seats. Now they have sent me a request to donate thru them to the hurricane relief fund.
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Sichuan Airlines
- 16 October 2024
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Could not do online check-in, there was always system error. Finally arrived at the airport (Ho Chi Minh) and they closed the check-in counter in front of us. They said they closed earlier as there were no passengers appearing. We had to buy new tickets for the next day and pay for the hotel to stay one more night there. No hotline (their official number worked), I called and heard this: "this number does not exist". Finally got in touch with a staff somehow and he said we should have arrived in at the counter 2 minutes earlier and there was nothing that we could do and that they would not help us. But we arrived 50 minutes earlier before the departure. Even the airport staff told us we have 2 more minutes before they close the check-in counter. But the staff of Sichuan Airlines did not demonstrate any willingness of giving us boarding passes. Finally this plane took off late, we could have made it if the staff at the counter wasn't ignorant and gave us boarding passes. It was a terrible experience!
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InterCaribbean Airways
- 06 October 2024
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I believe it’s about time that interCaribbean Airways change their 10lb policy on carry-on bags to me it makes no sense and if you’re 2lb over you have to pay 65 US to check that bag in SMH like seriously. With the price of ticket so high it’s better to fly to New York or Miami we need good competition when it comes to travel in the Caribbean. Especially from Barbados to to other Caribbean countries we need a ferry ⛴ to cause these airlines to stop there nonsense. But politics, it won’t happen.
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Vueling Airlines
- 13 September 2024
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I was denied boarding today on my flight after checking my bags and getting boarding passes an hour before boarding started. But you allowed 38 football players check oversized luggage ahead of other passengers which created a 1 hour + queue at oversized bags. Your team did nothing to assist us and forced us to miss our flight after arriving 2.5 hrs ahead at the airport!! Terrible customer service!! Now our cost to travel to AGP is over $1,500 USD and we will lose 12 hours for extra travel. All caused 100% by Vueling poor service!
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AirBaltic
- 12 September 2024
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Extremely Disappointed - Unprofessional Handling of Compensation Claim.
I recently experienced a significant delay with AirBltic on a flight from Vienna to Riga that was delayed by over 5 hours, causing us to miss our connection and disrupt our entire travel plans. According to EU Regulation 261/2004, we are entitled to compensation since the delay exceeded 5 hours, and we chose not to board the delayed flight due to the impact on our schedule.
Despite providing clear evidence of the delay and multiple attempts to assert our rights, [Airline Name] has continuously denied our rightful claim for compensation. Their customer service team seems either unwilling or unable to correctly interpret the regulations, and their responses have been dismissive and unhelpful, referring us to dispute resolution bodies rather than addressing the issue directly.
It is incredibly disappointing that a major airline would handle such a straightforward case in this manner. The refusal to comply with EU laws and the lack of proper customer service reflect poorly on AirBltic. I would advise anyone flying with them to be prepared for similar issues, and if your flight is delayed, know that you might face a lengthy battle to receive the compensation you are legally entitled to.
I am taking further steps to escalate this issue with the appropriate regulatory authorities and will not be flying with AirBltic again unless they rectify this situation.
AirBltic, do better for your customers. Compliance with regulations and basic customer service should be a given, not a fight.
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Flydubai
- 02 September 2024
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If I had to describe the worst airline in the world it would be Fly Dubai. They stole my money just like that. I bought a ticket and unfortunately I had to undergo surgery. Despite sending them my medical certificate they did not give me my money back, they only gave me back a Voucher....
It is a shameful company, I do not advise anyone to travel with them, because apart from stealing your money, they did not give me a solution via email.
I am very angry and disgusted with this company.
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TAP Portugal
- 30 August 2024
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I have to travel often with TAP - Air Portugal. Just awful, ignore all the scam awards marketing they do. Rude, unhelpful staff, if you have a problem customer service is not helpful if they even answer. No entertainment. Economy buy your food on board at extortionate prices. TAP nickname is Take Another Plane and for good reason. Never book Business Class its Economy with a meal costing hundreds of Euros. You have been warned
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Azores Airlines
- 30 August 2024
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The absolute worst. A monopoly leading to expensive tickets, poor customer service, terrible food not fit for humans and no entertainment and that's if you even take off - SATA - Stay At The Airport is their nickname and for good reason.
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Volotea
- 27 August 2024
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Worst airline in the world!!!
I flew with 100’s of airlines in my life, but Volotea is by far the worst airline I ever flew with!! Normally you go to the airport and there you get your tickets. Because I didn’t print my tickets at home I had to pay ˆ70,- extra 😂
The service is terrible (as you can expect from a low budget airline) but they try to make money out of you in any possible way. This is not cross-selling, this is just big scam!! Also the airplane smells like shit (flight V71420 Cantania - Olbia) and the plane had 1 hour delay.
Advice to any1 who ever want to fly: DO ANYTHING TO NOT FLY WITH VOLOTEA!!
These are scammer
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Free Bird Airlines
- 15 August 2024
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Avoid
The plane got back to the airport of departure after 30 minutes of flight due to the engine problems
They made passengers wait for hours while trying to fix the problem
Lots of negative things to say to be honest about this shady company
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Allegiant Air
- 14 August 2024
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I’ve flown with Allegiant a few times. Their cancellation policy is pretty strict. They don’t offer refunds, but you can cancel and get a credit voucher for future travel. The voucher is valid for one year from the original booking date.
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T'way Air
- 30 June 2024
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Complaint letter to T Way CEO Jeong Hong-Geun.
I am a frequent international flier. This summer, my family of 8, including my kids, who are 9 and 6 years old, decided to visit Busan. I bought 8 tickets from Tway Airlines. My reservation number was AY6CJM. Our departing flight from Gimpo airport was at 6.50 am. on June 24, 2024.
After we arrived at the airport, we were trying to self-check in but we got confused and we decided to go straight to one of your Tway customer representative agents, ( we arrived early and there was no line). The lady who supposed to help us was 류 진 화 , her ID number was 93801.
Me and my sister, who speaks Korean, approached your representative, and gave her our passports. She looked very annoyed and unfriendly. It didn’t bother us at first. Then she rudely told us to do self-check in because she doesn't issue boarding passes. I was trying to explain to her, with the help of my sister, that I got confused with the options at the self-check machine. In my response, she impolitely asked me my last name and a departure time. Then she almost threw our passports and rudely told us that our flight was booked to Jejudo, not to Busan.
I went back to the self-check-in kiosk and printed our boarding passes. I ended up returning to the same girl (not by my choice). Again, she was irritable with a lot of attitude, and with great reluctance 류 진 화 started to check everyone's passports. Then she angrily stated that me and my two kids can’t go to Busan because I didn’t write our middle names on our tickets. We never use our middle names when we buy international tickets. We often visit Korea and coming to Seoul from the USA was never a problem. I mentioned this to her. Instead of assisting us, she raised her voice, frowned her face and yelled “NO! You can’t go! You must buy new tickets!” She threw me our passports and sent us away.
I was so shocked to believe that this could happen in Korea. How disrespectful, how aggressively we were treated!? I didn’t know what to do because she didn’t want to help us, so I ended up going upstairs for a security check. They didn’t let me go in, but they politely explained that I had to return back, and a Tway agent would fix it for us.
Again, I took my kids downstairs, and another Tway representative was able to help us. She kindly wrote our middle names and put stamps on our boarding passes. I wanted to talk to a manager to inform of rude behavior, but at that time, nobody was available.
On July 28,2024, we had a return flight. At Gimhae Airport one of the Tway agents wrote our middle names and put stamps on boarding passes with no questions asked. We landed at Gimpo at 9:40 am. We got off the airport bus, and I saw 류 진 화 again. I told her that I would take a picture of her ID card, and then I went downstairs to claim my luggage. She followed me downstairs, aggressively approached me, and shoved her cellphone right in my face. It was written on the screen in English “ I told you several times..!” I literally could not believe what was happening. I thought she was going to fight with me. I was threatened. I was so shocked with this attitude. Never in my life have I experienced this kind of treatment before. This employee must be fired. She ruined my whole trip.
This was my first and the last flight with tway!
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Fly Jordan
- 22 June 2024
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Terrible.
Stay away.
Better swim over than fly with Jordan Aviation.
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Condor
- 16 June 2024
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No No No!
I don’t really know what happened to the service and efficiency. The first time I took it, I was happy. Just recently June 2024, I tried to change the flight and called the customer service line in Germany. Sally Kapa (she said her name was) not only I got yelled at by her, but also put down, and she talked over my conversation. As a result nothing happened. No changes or no modification happened. I kept calling as I didn’t trust that representative and I spoke to two other people, but yet still having an issue at the airport. I would NOT suggest this airlines at all!!!! Their customer service line is horrible. Their system does not update at all or if it does, in a very long time. It’s just a headache dealing with them.
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Norwegian Air Shuttle
- 12 June 2024
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I brought a low fare ticket with an added carry-on. Everything was noted on the ticket but because it was a low fare ticket that put me in boarding group c which is the last group that doesn't have bags. Their boarding agents wouldn't allow me on the flight unless I paid for the bag at the gate. On top of that I filled a claim for a refund but they take 2 weeks to process a claim.
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Ryanair
- 09 June 2024
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Terrible Experience - Ryanair is the Worst Airline
I recently had the most terrible experience with Ryanair, and I strongly advise against flying with them. Here’s why:
1. **Hidden Charges**: Despite purchasing our return tickets in advance, we were forced to pay an additional ˆ110 at the airport for "delayed check-in" fees. We didn't have any large bags, but they insisted on charging us extra during online check-in, making the process impossible without incurring extra costs.
2. **Unreliable Service**: We arrived two hours early, yet still faced unnecessary hurdles and delays. Ryanair’s inefficiency is astonishing.
3. **Rude Staff**: The staff at the airport were incredibly unhelpful and rude. Instead of assisting us, they seemed more interested in making us pay more.
4. **Inflight Sales Pitch**: The flight itself felt like a trip to a marketplace. The constant attempts to sell us overpriced snacks and other items were extremely annoying.
Overall, Ryanair is the worst airline I've ever flown with. They are only interested in squeezing every possible cent from their customers. Do yourself a favor and avoid this airline at all costs.
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Air Canada
- 05 June 2024
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Booked a flight Toronto to Vancouver, dep 16.45. Two weeks before, that flight was cancelled and automatically reschedule on the 17.15 flight. A week before the flight, that flight was cancelled and rescheduled on the 19.45 flight (3 hours later than original). 2 hrs before that flight, AC had to change aircraft and so that flight delayed to 21.45 (total of 5 hrs delayed since original booking). Now 2.5 hours before revised departure, get a text that I've been bumped from Business Class to Economy. And no one at the airport to discuss it with.
I guess Air Canada abbreviations actually stand for Aaaah, Crap.
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Air India
- 07 May 2024
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In April 20254, I took a Non-stop flight to DEL from SFO. This flight is 15hrs 45 minutes and had 3 toilets out of order. In-flight entertainment was broken in 75% or more of the seats. Individual reading lights were also not working. Seat-back trays on which you place food was cracking.
My theory is that Indian crew possibly prefers janitors back in India to clean toilets and so possibly locks them as out of order if clogged or dirty. This is just conjecture, but could explain why 3 toilets were not working at the same time.
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Porter Airlines
- 07 May 2024
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Two hours before departure and NO CHECK-IN AGENT AT AIRPORT - so no boarding pass. And no flight. Unable to check-in online (tried for hours before flight to no avail - error message: "You are early. Web checkin begins 24 hours before...). Ok, so let's check-in at the airport. Nope - unable to check-in with self-serve kiosk there - directed to "see agent." But again - THERE IS NO AGENT AT THE AIRPORT. Customer service on phone said I was checked as a no-show, that I would have been called at the gate but how would I even get there - through security - without a boarding pass. All customer service wanted to do on the phone was try to book a new flight - for $800! While my flight was still an hour and a half from taking off! No accountability. Oh, sure, you can fill out their feedback form and wait a month for a response (this was my experience when trying to prevent my 23,000 points from expiring - surprise - their response came after they expired!). Just look online at all the Porter reviews - they are overwhelmingly bad and mostly have the same thing to say: issues with boarding flight; inability to get boarding pass; bad customer service that takes no accountability; delays (the on-going delay with my flight - the one I had, at this point 2 hours and 20+ minutes still to catch) was was due to "shortage of ground crew/category: controllable." Customer service on phone (Nicole ID 5975) made up stories about check-in time that do not align with actual Porter Policy (i.e. there is no check-in time close, only online close 60-minutes prior to flight, but nothing about checking in at airport). When you see this many issues repeated you know to steer clear.
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Nile Air
- 17 April 2024
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Truely disappointing
My ticket number is 3256692438539 flying from Sharja to Cairo tomorrow 18 Apr at 8:45 please note that we are suffering force majeure in Emirates roads due to flooding, lightening and thunders that took place yesterday in Emirates cities, roads were closed to everywhere in Emirates, roads were closed to airports , no access whatsoever to sharja Airport .. even Egyptair has suspended its flights to Dubai and Sharja .
Due to the aforementioned conditions you should suspend your flights or postpone to better circumstances.
I really don't understand what should I do and how can I reach sharja Airport tomorrow
With reference to above mentioned force majeure conditions I request you to postpone my flight of tomorrow, without any extra fees.
Regards
Rehab Saad
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Caribbean Airlines
- 16 April 2024
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Worst airline ever, lost bagage, customer service not available and putting the fault on the customer who was in transit 🤣🤣
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Iberia
- 12 April 2024
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Horrible customer support for their frequent flier program months to update an email address and no access to benefits meanwhile
Useless efforts every time explaining the whole story to a new person never allowed to talk directly to a supervisor and problem never solved just automated replies with empty promises
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Sun Country Airlines
- 09 April 2024
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I will never fly Sun Country again and I hope whom ever reads this never does either.
The rules they say they follow they do not.
The complaint dept. Will sweep you under the rug well we told you so we are not refunding your money.
Just don't fly with them. One time and one time only never again worse flight ever.
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Spirit Airlines
- 02 April 2024
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I flew this airline when I was 4 and still remember turbulence and unkind service.
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Flynas
- 30 March 2024
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You Will be disrespected, you will never get treated good at this airline, and they will not step one step to help you get a good experience using their airline service. Do not book with them you’ll face a headache and problems that will ruin you vacation or trip.
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Volaris
- 26 March 2024
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Volaris airlines is by far the biggest piece of sh&% garbage airline that i have ever flown on. It's like Spirit and Frontier came together and doubled down on not giving a damn about people, money, time or procedures and created this huge pile of dogsh##$ trash airline that is VOLARIS.
If you don't speak Spanish, they don't give a damn about you and will give quick instructions without considering you as a human. Also they make changes to your flight plans, make you disembark the plane, only to have to go through a security screening, where they then make you throw away all of the beverages you paid for, for your 6 hour flight. They don't care that you spent money and they don't care how wrong they are. They will also lie to you and tell you, that you can check your carry on bags for free. Once you check your bag, you realize you ended up getting charged. I can't urge folks enough to not ride with this crooked company who only cares about forcing you to make in flight purchases.
Finally the seats are just a piece of plywood with the thinnest cushion you could think of, and it's a 50/50 shot if your seat will actually recline. There are absolutely no features on board make the flight bearable. The flight attendance are rude as all hell, and will bang into you without a second thought or even an attempt at remorse or professionalism.
I can't say it enough DO NOT FLY WITH VOLARIS. The service is terrible and the flight just feels unsafe in general
Also stay away from GROUPON. They booked this second rate nonsense for our vacation and they did it without a care or even seeing that VOLARIS is recommended by no one. It's fun to travel, but there are much better ways to do so, and i am more than happy to pay extra to never have to experience the flight that is VOLARIS.. if I could rate them 0 stars I absolutely would. They deserve to be exposed and called out for what a shady, uncaring and unprofessional airline it is from reception to the flight, to exiting the plane itself. The final straw was that these disgusting pieces of trash went through my sons suitcase... zip tied and and stole his Nintendo switch out of his bag. A bunch of sad sorry disgusting useless people. VOLARIS IS NOW SYNONYMOUS WITH JOKE and THIEVERY!!!
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Jetstar Airways
- 12 March 2024
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The most corrupt airlines when you book tickets with any airlines by default you get 7kg cabin bag but this clowns says carry on bag & hand bag both bags should be 7kgs in total it means indirectly forcing you to purchase extra baggage $47 for 20kg each side minimum purchase, and shows cheaper price when i open it doesn’t give me the option to select forcing to upgrade saver plus which is higher price tickets so what is the point of advertising low price you morons i wish your airlines should disappear forever
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Sky Wings Airlines
- 19 February 2024
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Tried to charge me £110 to add my middle name to my ticket after booking.
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Air India Express
- 17 February 2024
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Double Payment for Dinner
On 09 Feb.24, night, I had traveled from Kolkata to B'lore by Air India Express flt no.I5-554.While flying, I paid Rs.300 in cash (as the card machine malfunctioned) for one cup of chicken biriyani. Later, I realized that the same amount got deducted from my card account also. My request for refund remained pending for more than a week now.
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Qatar Airways
- 22 January 2024
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I had a flight with Qatar airways on 19th January from Delhi to Doha, Doha to Miami. Both the flight were good - Clean, no odor and organized but disgusting food. I had a meal in one of the flights(both Qatar) with gave me serious diarrhea. The whole travel became really tough for me as I had a connecting flight from Miami to Omaha, Nebraska in US. I am not feeling well till yet and might have to see a Doctor in Urgent care. QATAR AIRWAYS.... PLEASE CHECK THE QUALITY OF FOOD BEFORE SERVING TO PASSENGERS..
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Bahamasair
- 18 January 2024
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Never fly with this airline .....no regard for their customer...they fly when they feel like it and dont care about the inconvenience their shoddy service . My flight was delyed 3 hours for a half hour flight from exuma to nassau. missed connection and had to stay 2 days for next flight ....cost $895
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Jet2.com
- 10 January 2024
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Flight diverted to Munich due to snow (even though BA, Easyjet and Tui all capable of landing).
In summary my complaint is:
1) No Jet2 representatives on site at Innsbruck or Munich.
2) Disorganised redistribution of bags and loading to buses at Innsbruck (standing out in falling snow for 30 mins).
3) Arriving at Munich and being told that the airport is now closed and that we are to find our own hotels - Jet2 will not get involved in this, or help. This causes 180 passengers to simultaneously attempt to book the same rooms.
4) Constantly issuing £20 and 20 euro food vouchers that are unspendable - Airport closed and Hotels stopped selling food.
5) Poor arrangement for check in at Munich resulting in no time for breakfast at airport.
6) No complimentary food offered on Jet2 flight.
7) No-one available to answer any calls from passengers as call centre closed and 24 hour line unavailable.
8) I honestly dont think that you understand that your communications are awful - you actually believe that this trail of tweets are ok!
9) delayed take off at Munich airport.
10) The whole issue zero Jet2 staff at the airport and extremely frustrating communication that ignores the customer.
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Copa Airlines
- 18 December 2023
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Cabin was cold. I asked twice to warm it up & they asked me if I wanted a blanket. Twice I said yes. When the Latin pax Infront of me asked for a blanket, they brought it immediately.
Later I spoke to the cabin crew in charge. She said that she has warm the cabin, that is my idea I was discriminated & that I was aggressive. The pictures give an idea of how warm the cabin was for 5 hours. At the end I cought a cold.
On the next flight they give us the small headphones. There was no music & no sound for the movie that was playing. When I informed the cabin crew, I was just ignored.
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Scoot
- 14 December 2023
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Scoot engages in unsavory business practices and they try very hard to deny a refund even though I did not get the front row seat which I paid for. Apparently, there was an aircraft change and they did not change my seat at check in or at the boarding gate.
When I proved beyond doubt that they screw up, they finally offered to refund, by asking you to acknowledge the offer; of course hoping that you will decline.
If you have legal grounds to file a claim against Scoot, you can file the claim through Small Claims Tribunals which is part of Singapore Courts. There is a very small fee to pay. Documents are filed through a portal and consultation sessions are done on a online platform. This makes it very convenient. Judgements are binding.
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Buddha Air
- 02 December 2023
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We had a flight from Pokhara to Kathmandu as per the image attached, it got delayed by 2 hours, we missed our international flight from Kathmandu and lost 50000INR. It's not unforgivable as weather conditions are out of anybody's control. But what made us feel bad was the arrogant behaviour from the man in charge of the boarding gate( A man with a bald head and spects). He was so rude on my enquiry about the delay that we felt as if we were beggars travelling free of cost in your flight. So, I would like to remind you people that you should refrain from appointing such merciless ones on your counters. Afterall, we spent our hard earned money for your flight! So at least ask them to be sympathetic on the flight delays going to happen in the future
Thanks
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Malaysia Airlines
- 26 November 2023
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Checking in to collect the boarding pass can be exhausting especially on a busy day. However on the morning of 26 November 2023 , checking in at the KLIA 1 MH counter to Bangkok via MH788, I was pleasantly greeted by Miss Hizan whom was handling the checkin at counter H6. She was not only pleasant, helpful but very professional and went out of her way to assist me in reorganizing my check in luggage. I was truly made to feel valued and appreciated for flying with MAS.
Being in the hospitality business myself, I am obligated to extend my greatest appreciation to Miss Hizan for her dedication towards her job n she is indeed a true asset to the company.
Looking forward to my next experience with MAS 2024.
Regards
Gooi Boon Ong
dgburi@gmail.com
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AMC Airlines
- 24 November 2023
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Avoid this company...........we had a delay of 15 hours with this airline In June on a flight from Cairo to Madrid. Despite various emails sent by myself and others on the same flight and also from the company that made the booking they have not even had the decency to acknowledge receipt of the emails, let alone reply.
Sickening that they are allowed to get away with this.
Customer service....non existent.
One star given as there is no option to leave it on zero......
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Cebu Pacific Air
- 21 November 2023
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I made add-on luggage request online but paying online since there was a system glitch so the agent suggested payment center, which having 8 hours holding time to pay from the time I request, so I paid and send them the proof of payment to request payment validation so the add-on will appear on my booking yet after 48 hours, it wasn't still reflected on my booking.
There was also an agent who told me that some international airport not accepting over the counter for the add-on luggage so I must pay the amount, otherwise my flight ticket will be forfeited.
I was so disappoint to here that from one gently knowingly that even excess baggage can be paid at the airport upon checking in. Another agent acknowledge this misinformation and so I proceed with my next question, what if my payment still did not reflect in the system, what happens on the day of my checking in? And she says, I might be pay it over the counter and ask for the refund for the other payment made. I was totally devastated with that info, how can they have payment centers for payments and then it takes days or not reflecting in their system?!! I will repay at the airport?? Omg!!
So, she suggested that I must show my receipt at the airport but if the personnel will demand for payment, I must pay otherwise they will not check in my luggage and just request refund to my previous payment.
But many random reviews online shows bad reputation of cebu pac NOT REFUNDING AND NOT GIVING PAYMENT CONFIRMATION.
I'm quite disappointed with how their system is really slow to accommodate payments and validation fast.
I don't even see if they are doing something about this to improve their service and commitment to customer satisfaction. For many years of flying people, they have poor online booking system.
I think this is my last flight with this airline.
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Cape Air
- 20 November 2023
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For the past two years, I've relied on Cape Air as my primary mode of travel between Boston (where I'm pursuing higher education and is my current home for this year) and my family home in Maine. In my experience, Cape Air stands out as the epitome of convenience, affordability, and speed. The aspect that initially drew in my family and I was the unbeatable combination of affordability and efficiency. As a college student, budget-friendly options are not only ideal, but crucial to how I go about my day-to-day life in the city, and Cape Air not only fits within my budget of travel very easily, but also surpasses expectations in terms of how easy the entire flight process is overall. Their competitive pricing makes frequent travel feasible without straining my wallet in any reguard.
The reliability of Cape Air's service deserves commendation. Over these two years, I've come to rely on their consistency. Whether it's their customer service, on-time departures, or overall flight experience, Cape Air has consistently met and exceeded my expectations. Knowing I can count on them for a hassle-free journey has alleviated the stress of traveling back and forth during hectic academic periods.
In summary, Cape Air has become my trusted travel partner, seamlessly connecting me between college life in Boston and my family home in Maine. Their commitment to affordability, speed, and reliability has made them an indispensable part of my college experience. I wholeheartedly recommend Cape Air to anyone seeking a stress-free, cost-effective, and efficient travel solution in the Boston-Maine corridor.
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Neos
- 20 November 2023
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Terrible. They lost my bag in JFK and never sent it to Milan, I was there for 11 days. Additionally, there is no one from their airline to contact in NYC/JFK. There is no phone number on the website and the email address they have on their website does not work (email gets sent back). I lost almost $4,000 worth of my items and gifts for my friend who lives abroad. Don’t fly Neos.
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Uzbekistan Airways
- 19 November 2023
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The best airlines I were
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Maya Island Air
- 07 November 2023
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I want to be upfront about this: I strongly advise against choosing Maya as your airline. Consider any other option, such as Tropic Air, for example.
Now, let me share our experience in more detail: My friends and I booked flights from Belize to San Pedro, arriving at the airport around 12:30. Our scheduled flight was at 4:30. We patiently waited, watching as everyone else departed on Tropic Air flights. However, Maya did not have a plane ready for us for hours. When they finally took us to the airplane, it had a malfunction. They then brought us back inside the airport. Meanwhile, all passengers on Tropic Air flights were smoothly departing. At 4:30, the airport closed, and we were left as the only passengers inside with no resolution in sight. Maya refused to provide a refund, credit, or any assistance whatsoever. At this point, we were stranded without flights, our luggage, exhausted from international travel, and forced to sit on uncomfortable airport chairs for hours while witnessing others departing with Tropic Air. Therefore, I strongly recommend avoiding Maya at all costs.
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Aerolineas Argentinas
- 27 October 2023
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Not bad company, I fly on this airline for miles.
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North Cariboo Air
- 27 September 2023
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I had a family member who worked as a vendor for North Carobou air Edmonton, for a few years. The disrespect the north caribou company showed them was appalling. Months of not paying their bills, the lack of communication, and even the ineptitude to understand the contract and scope of work that was agreed on! That, however was nothing compared to the blatant disrespect they showed the staff time and time again. I refuse to write the name of the individual from Caribou in charge of “managing” (for lack of better words) this vendor as I don’t believe it is right to publicly shame them, however North caribou should be alarmed and ashamed they allow a person like this to represent them. As a professional myself with 16 years in management experience there should be no place in any business for people like this, nor for companies to tolerate this, especially in this day and age.
For shame North Caribou.
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Air Corsica
- 02 September 2023
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Incompétent airline with worst customer service ever.
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Rutaca Airlines
- 25 August 2023
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Four hours delayed and we can't leave yet.
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