Latest Airline Reviews & Traveller Opinions
Eastar Jet
- 20 October 2020
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I booked my tickets through Trip.com and my flight was eventually cancelled in June due to COVID. Now we are in October and I am still waiting for my refund. In responding to my refund status inquiry in August, Trip.com suggested me to wait patiently because they were also waiting for my refund from the airline. Since I can't find any customer service email information on Easter Jet website, there is no way for me to verify that. I don't plan to book any flight tickets with Trip.com or EasterJet again.
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Oman Air
- 18 October 2020
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I had an extremely frustrating experience with Oman Air.
On 4 Sep 2019, my daughter booked two online return tickets from Brisbane to Tehran and Tehran to Brisbane for my husband and I.
Our flight to Tehran was on 24 December 2019 which was done with no issue. But our return flight was on 21 March 2020. Because of Coronavirus, I got an email from Oman air on 28 February 2020 that the flight was cancelled because of Coronavirus. As we had to return to Australia, and the flights from Tehran were to be restricted, we urgently purchased another flight and returned to Australia.
I contacted Oman Air several times and was put on hold for more than two hours, with no answer at all.
I sent an email to Oman Air and I got an automatic email on 28 of April 2020 that they received my refund request. And then on 7 of May 2020 I got another email that I should contact the site I have got the tickets.
I contacted the site, but they declared that I should contact the airline. I emailed Oman Air again and on 8 of September I got another response that they could not refund.
I know there is a crisis and I understand the situation well. But I suffered a lot of problems and extra expense to return home. It is neither fair nor reasonable to ignore my case.
I request to be refunded of the flight which is cancelled by Oman Air or issued other flexible return tickets because international flights are not available from Australia currently.
Oman Air has cancelled our flight and it is responsible for refunding or extending our tickets. But it does not accept its responsibly. I do not like to fly with such an irresponsible Airline that do not respect its customer’s right and I do not recommend it to anyone.
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Asiana Airlines
- 31 August 2020
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Worst experience ever . . . Poor customer service, rude n still haven’t refund my ticket yet like they had promised not too mention my luggages got lost too.
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Jetstar Asia
- 04 August 2020
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Wow! what type of airline is this! Can't reach any of staff from Jetstar. Nobody pick up the phone, no email reply at all.
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Interjet
- 01 July 2020
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My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there.
The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight.
Eventually we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy."
I am very upset by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 USD to Interjet for doing absolutely nothing.
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Air France
- 16 May 2020
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One of the poorest companies i have ever used. continual refusal to process refunds as law states. People will remember wher pandemic is over
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Stobart Air
- 14 May 2020
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Cabin crew are lazy and rude on the Isle of Man to Manchester route , poor English level
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Travel Service Airlines
- 13 May 2020
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smartwings client scam
Hello i`am writing this e-mail after waiting a lot of time with smart wings company requesting my money back and i would like to let you know how this company is working after having all the right in dealing in a legal business and this is not how it should be ..............
Cancelled flight, no refund within EU-regulations - Review of Smart wings
Airline cancelled flight (I had a booking for 3 persons, about three weeks prior to flight.
The company send me an e-mail regarding the cancellation due to the corona virus and they were supposed to refund me within 7 days but i found my self calling many times after they hear a refund the customer support just hang up the phone on my face Already this is a serious violation on EU-regulation No 261/2004 establishing common rules on compensation and assistance to passengers in the event of flight cancellations. According to the regulation, airline must reimburse a cancelled flight within seven days from cancellation. More than two weeks after cancellation after many ping pong e-mails asking for my money they send me that e- mail
Dear client,
thank you for your email.
We apologize for that, but unfortunately we can offer you only the voucher. If you would like to claim this procedure you can do that through our contact form on our website www.smartwings.com.
Thank you for understanding and have a nice day.
serious violation of customer's rights.
In other words it is a scam company and the are saying to me now we got your money do what you want but they forget that many companies success because of the good reviews and some of them also can crash, I’m not nervous because i will get my money at the end and i will also not let them play with me.
Please share this reviews so that people can know who is Smart wings airlines
I want my money back
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Trans States Airlines
- 07 May 2020
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Great crew. On time. Nice flight
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Pakistan International Airlines
- 26 March 2020
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I am severely disgusted in PIA for the way in which they have handled the crisis of COVID-19. Having cancelled all of their flights upto April 5th, they have not sent out any confirmation e-mails regarding this.
When I rang the airline contact centre, I spoke to Sameer Ali on 26.03.2020 at 4.42pm who told me my flight has been cancelled however they will not book me and my father onto the emergency flights leaving the same date (29.03) and same time (11.50am) as our original flights. I wonder if our flight has actually been cancelled or if this is a scam for them to charge extortionate rates for flights back to the UK.
When I queried why, he just told me he could not. I asked to speak to his manager which he refused and also would not provide me with his managers name. I further asked him for a confirmation e-mail my flights have been cancelled and he refused to do this. He then went on to cut the call on me.
I am so disgusted this is the kind of service PIA provide to it's loyal customers. Do not ever book with this disgusting airline again, they will rob you of your money and then when it comes down to solving problems they will vanish on you.
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Aurigny Air Services
- 19 March 2020
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Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled “non refundable “. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!
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Miami Air International
- 13 March 2020
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Never have I ever had a worse experience. My group arrives 2 hours early and the airline had none of our info ready. The flight was scheduled to leave at 8am and we didn’t receive our boarding passes until much after that. They then proceeded to not let me board the flight due to a passport issue and had no sympathy. Also didn’t get a refund at all, when i went over to southwest they treated me with so much respect and were so helpful. They got me the soonest flight out so that I could meet my friends on the trip I paid for that I wouldn’t have gotten a refund on. I do NOT recommend this company to anyone.
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Jeju Air
- 03 March 2020
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This is the worst airline I have ever used. They canceled my flight twice and never sent me any notification, despite their customer service rules specifying they would provide prompt notification. I attempted to contact them multiple ways and never could get in contact with a customer service representative. Never again.
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HK Express
- 01 February 2020
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After we spent the night at the airport waiting for a flight, they refused to board us. They provided no help and just told us to call customer support that said they will review and get back to us in several days. No apology whatsoever, and it's been almost a week - no response, no refund, and we had to book very expensive tickets to return home. Just outrageous behavior altogether. I've been flying for many years and nothing like this has ever happened to me.
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Nouvelair Tunisie
- 13 January 2020
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Tried to book and pay for ticket from CDG to Monastir. Credit cards kept declining...left numerous messages at the website, phone service, submitted issue with message, 24 Hours later no response whatsoever ever...
customer service Big O.... internet booking, Big O.. very disappointed
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Air Madagascar
- 09 January 2020
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Don't ever travel with them. It is not an option. Got stuck there with loads of passengers recently for no reason. Put up into a Chinese owned mafia hotel, where the owner intimidates guests. Real time nightmare! Some guests are stuck for two to three days on average. It is almost like they want you to find yourself another flight out of there and pay for it. If you have to go to Madagascar, fly Kenyan even if you have to fly to Kenya and then home.
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Air Italy
- 28 December 2019
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This is the worst airline I'e ever dealt with. They lost my bag in Milan causing me to go to the lost and found office after a long travel. My retreat in Cortona was stressful since I was chasing my bag everyday while I was there. It was lost for 5-days. I had nothing to wear, no toiletries. I then traveled to Florence where I was forced to go to the airport to retrieve my bag. My 1st day in Florence was traveling by 2 buses and a tram to the airport. Air Italy refused to deliver my bag to me after losing it for 5 days and it had been in Milan the whole time. I had to pay for a cab equaling $50 dollars back to my Airbnb. I received an email from financial services telling me I needed to fill out appropriate documents without any instructions, no attachments, nothing. I was traveling in Italy for a month with no access to a computer. On my return home I asked a senior rep from Air Italy how to file a complaint and it took her some doing to figure it out. When I returned I filed attaching all required documents, which had to be scanned. They were 3-weeks late in promised response simply telling me I didn't file within 21 day period. After chasing them for 2-months and no luck getting anyone on the phone, there wasn't one place indicating 21 day filing period. They should've reimbursed me up to $100 a day for each day bag was lost and reimbursement for cab. This has caused me many hours of stress and time! The worst customer care ever!
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Buta Airways
- 04 December 2019
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Buta airways makes you pay 25 euros for carry on luggage if you have 'budget' class tickets.
After decades of travels this never happened to me.
This practice is misleading, not to say illegal.
I will avoid this airline in the future.
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Flybondi
- 21 November 2019
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I have bought two tickets to go from Mendoza to Foz do Iguaçu on Christmas eve 2019. When I bought them, I had a receipt by mail; and, sure enough, the money was withdrawn from my account. When wanting to check the reservation several months later, I went to the Flybondi home page only to find out that the flight has been cancelled!!
I am SO glad that I checked. I have managed to get the last two tickets with another airline out of Mendoza on the 24 December, but when I want to get my money back (and potentially also get an explanation for the whole case) I cannot find any contact information about Flybondi than a postal address. No mail adresse, no contact form, no phone number. This is just soooo bad.
Take my advise: Don't ever chose to fly Flybondi.
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Nok Air
- 16 November 2019
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Don t fly with them!!! We had a flight from krabi to Chiang mai on November 9th. Nok air didn’t had all the documents allowing them to fly. As a consequence our flight got delayed more than 4 hours! We missed our conection in Bangkok and they , instead of putting us on another flight to Chiang mai, sent is to Chiang Raí!!!!!
They are not serious, don t give information and ignores all complaints!!!
And the flight was not cheap!!
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Icelandair
- 13 November 2019
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Booked a flight for family with a two day stop over on way to Glasgow. Booked on-line, all good when got receipt didnt have stop over. Called them and they said it would cost me $700 more each person to make the change for a 2 hr trip.
They then got back to me to say they checked the web and their system screwed up so they would cancel the $300 fee but still charge me $400 + each. For what? Ironcially went online ten minutes after and flight would be $350 Why the difference?
They admit their mistake but still charging me more
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Evelop Airlines
- 15 October 2019
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One of the best airlines we have ever flown with
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Cathay Pacific
- 05 October 2019
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Like say on 4th June I feel with your company you let me down in business class. It started Brisbane booking in then thrown in wheelchair ,after that pushed aside for half hour until I asked when going take me to Qantas lounge in which I had hour eat my dinner. Qantas people ask me what flight going on I told them. They had ring up find some one talk me to air craft
I nearly mid my flight. Your meals were disgusting one time I order meal got spaghetti shells with boil peas over the top of it and a little bit of Kraft cheese.i look then tasted it spat out it was disgusting, so took my salad with NO dressing so that went out door. This was my first time in business class.Never again.will I got through treated like I was dirt.
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Omni Air International
- 02 October 2019
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Many thanks for your help and kindness on the Orlando to Manchester repatriation flight on Sunday 29 September. The cabin crew could not have done more for myself and my daughter with Downs Syndrome. Heartfelt thanks.
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Malawian Airlines
- 29 September 2019
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Luggage was lost for 4 days, no one was helpful to receive information about when or if it might be returned. We were offered no compensation . Communication was a headache and when our luggage was return after 4 long days of our vacation time wasted there were items missing. Specifically a Kindle and a box containing electronic cords and attachments. Had to chase down someone at the airport who promised compensation of $50 which we never received and nearly 2 months later still trying to communicate with someone for some resolution . Terrible customer service!
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Nepal Airlines
- 06 September 2019
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Flew from Nepal Airlines recently 04/05/2019 and could not believe the service which was provided by them. I wanted to fly cheap and chose Nepal Airline instead of Thai. The hospitality was amazing with overall service being good too. Nepal Airlines will always be in top of my list when i decide to fly to Nepal next time. Cheap Fare but best Service.
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Corsair International
- 23 August 2019
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Worst customer service ever don’t pick up phone
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Shanghai Airlines
- 16 August 2019
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Un-able to contact thsi airlines phone, email, website none of those were working.
No stars at all.
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Blue Panorama Airlines
- 12 August 2019
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Be very careful when you book with this airline. The luggage pricing is not so straight forward and the confirmation emails are confusing.
Having booked for 2 x 20kg hold luggage, it was unclear that this was just in one direction. Ended up having to pay double at the airport for the return flight. ˆ80!
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Singapore Airlines
- 25 July 2019
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How do you get away with it? A death in the family and I had to return home A,S P. I am returning a week early with Singapore Air. No compassion , no empathy, just give us your money, my return ticket was $ 500 au which I forfeited in favour of a new ticket, i received a penalty of over $200 plus $600 for the new fare. So my original seat became vacant which no doubt would have been re-sold $600 plus for Singapore air, not a bad days work, $ 2000 for what, someone dies and the vultures close in, In a civilised country this is known as embezelment. Singapore Air you have stooped to the 9xhsmlowest level of humanity and decency. After this flight you can count me out. I have been flying with you for 15 years.goodbye, keep your eye on facebook.
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Jordan Aviation
- 02 July 2019
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This is the absolute WORST airline I have ever used. Extremely unprofessional with time. Flight s5 1817 on june 27 and s5 1818 on july 1 were each delayed FIVE HOURS. This is so unprofessional and rediculous. I'm unsure how you qualify as an airline. There was no accomadations for passengers waiting tired and hungry. All for a 40 minute flight. The first day of our trip at the resort went to complete waste. I dont recommend anyone to ever take such a disgusting airline.
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BH Air
- 23 June 2019
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Don’t do it!
Poor customer service. “Double touch” flights that mean you have to disembark the plane, go through customs and reboard. They classify this as “direct” and will change your flight at the last minute and tell you that they class this as “minor” and therefore you are not entitled to a refund if you object.
Don’t prebook seats- they reserve the right not to refund you if they change the seats that you sel ect and pay for. On all of my recent flights due to the chaos that is the “Double touch” i.e. consolidating flights fr om two UK airports to one and visiting both airports on the way, even the seats allocated at check in were abandoned as the cabin crew can’t cope as the system doesn’t appear to cope with the double touch so double books seats. Don’t waste your money and even better fly with someone else
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UM Air
- 21 June 2019
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Very bad airlines, it's better to walk to your destination rather than flying with this shitty airline, the staff are not professional, flight time and landing airport will always change a day before the flight.
I give this airline zero if it was a choice.
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DOT LT
- 18 June 2019
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I booked a flight with Norwegian and we ended in a flight operated with DOT LT. We supposedly flew in an Airbus a321, a medium-sized and generally confortable plane, but the space for legs between the seats was extremely small, and it is not the first time I fly with a low cost airline. I could say that the space was smallest than the one of Ryanair planes.
Although the rest of the things they offered were good enough, I think that the space is one of most important thing to travel confortably.
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Israir Airlines and Tourism
- 07 June 2019
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Customer Service Representatives are terrible and RUDE
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Aerolineas Sosa
- 01 June 2019
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This is one of the worst Airline I have ever use, I bought round way tickets for me and my daughter about a month in advance form San Pedro Sula to la Ceiba, my flight was Delayed in Houston because of bad weather, so i missed my flight to La Ceiba, so I caught a bus to La Ceiba. 5 days later me and my daughter returned to La Ceiba to catch our flight back to San Pedro Sula, we were told that she could not unlock our returned ticket to San Pedro because we had miss our flight the week earlier from San Pedro to La Ceiba and that the plane had to go to La Ceiba with 2 empty seats (mind you those 2 seats was paid for a month in advance. So I had to pay her $40.00 for her to honer our return ticket to San Pedro so we could catch our flight back to Houston. So basically I felt that they stole from us knowing that we did not have choice but to pay them. I know its a little more expensive to travel to Roatan instead of San Pedro but I dont want to give Sosa Airline another penny they SUCK..
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Juneyao Airlines
- 16 May 2019
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This airline is very unreachable!! even if you send email they will not even bother replying to you, just a waste of time!!
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Atlasglobal
- 24 April 2019
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Fr om Istanbul to Amsterdam, my fligth with Atlasglobal was delayed with 6,5 hours without any notification why?
No coupons given, no meal coupons, no sorry..like it was the most normal thing for them.
Called, emailed--which they send a standard email, they hope for better in the furture, bla bla bla
Service desk for questions? Nobody there!!!
Wh ere do I get my compensation, gesture of goodwill, refund? In Januari KLM was delayed 6 hours from Houston to Amsterdam, even without asking 600euro return and a apology. THAT IS CALLED SERVICE!!! Never again AG, but Turkish Airlines instead, just lost a frequent flyer:(
jwvdk@hotmail.co.uk for your kind reaction
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Thai Lion Air
- 19 April 2019
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If you are travelling via Thai Lion Air and if there is a Kid in your group who is less than 12 years of age, then Thai Lion Air does't allow you to book Pre baggage, Meal or Seat as they don't have any option to select year of birth after 2007 on thier Website and App. I tried on different computers/Networks/Phone and Browsers but same issue every where.
While booking Pre Baggage/Meal or Seat you have to select date of birth of all the passengers. And if there is a kid who is 10 years old then no option to go on next page.
And if you book checkin baggage at Airport then God know how they will rob?
I called all 3 thai air india call center numbers but no one pickup the phone.
Sent an email - No Response.
Sent message on Facebook - No reply.
Requesting everyone to pre be cautious before booking ticket via Thai Lion Air.
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Estelar Latinoamerica
- 18 April 2019
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Met one person who traveled with Estelar Caracas-Lima and the flight was ok. On the other hand I met another person who was left at their own luck in NYC when they were to travel to Caracas. These people had to buy another ticket with another airline and never received their money back or an answer from Estelar. Strongly recommend to avoid it. Better travel with Plus Ultra, it's almost as cheap and it is more secure although it has it's bad reviews.
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Thomas Cook Airlines
- 16 April 2019
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I flew from Larnaca (Cyprus) to London Gatwick for only 54 pounds sterling in the middle of April. This is a 5-hour flight. Bought this ticket on the eve of the day of travel. No online registration was possible but quick registration at the airport, I was given a window seat on request without hassle. The aircraft looked new, the in-flight service was adequate though only tap water was free, other drinks and snacks had to be paid for. The flight was smooth, some serials and a film were shown on the common screens. A decent flight overall, with incredible value for money.
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Red Wings
- 08 April 2019
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Red Wings airline – Deceptive prices, made up additional charges and rudest staff ever
I must warn all travelers about Red Wings airline because they are the most unprofessional and untrustworthy airline I had a misfortune of dealing with. I am a frequent traveler and I traveled through Europe, Asia and Africa and I never encountered such treatment. Me and my husband and mother flew fr om Belgrade, Serbia to Moscow Domodedovo airport (outbound: march 23rd and return march 30th 2019).
First – they make the booking process really complicated and you don’t have the option to get a ticket with check-in baggage (I purchased tickets via skyscanner, sent them additional baggage request just to be informed that the airline does not offer that option). I contacted Red Wings and got the response I can purchase the baggage on their website, but since I didn’t purchase my ticket via their website but via third-party site, that was impossible. So they told me I could purchase additional baggage at their counter at the airport and that the price would be 2500 Russian rubles (around 35 euro). That was not true – because they charged me 50 euro for that (I kept the receipt)!
Second – the airplane personal was the rudest ever – I never saw such treatment, no smiles, no please – they were fighting with some passengers in the rudest manner.
Third – on our way back – they CHARGED US ADDITIONALLY for the carry-on luggage! I flew around the world with that suitcase and low cost and regular, and NEVER, no one ever charged me the price of a 23kg suitcase for a 5kg bag that fits the global carry-on standards but only in Russia it is bigger than allowed (!!!). Just to be clear – in Belgrade (wh ere we were flying from) they regularly checked it and let us pass without problems, this was just on the way back.
Fourth – since we made a complaint at the Domodedovo airport in Moscow not just because it was outrageous to charge for a bag that was free on our way over, but because the staff at the check-in was extremely rude, unhelpful and even dismissive and sarcastic – all three of us were shocked at that behavior. That was March 30th, and to this day (April 8th) no one from the Red Wings airline made contact or responded to the complaint.
So to sum up – I honestly recommend you avoid this airline because you will get overcharged, disrespected and mistreated and that is something you don’t want when you travel. They are deceptive about their prices and very rude to their customers so it is safe to say I will never travel with them again, nor will my friends and acquaintances.
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Seaborne Airlines
- 04 April 2019
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Its been 4 months now since I traveled on seaborne airlines and with multiple emails regarding my bags being broken into and stuff stolen I get no reply other then form letters from the emails I was told to write to . I have sent like 30 emails and still 4 months later no reply. There is no phone number to call its just email and its worthless. I had about $500. worth of things stolen and it appears seaborne cares nothing at all about their service nor do they care about my experience.
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Aruba Airlines
- 27 March 2019
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They canceled my flight with no alternative for the same day and now refuse to issue my refund. They have ignored my emails and state they cannot assist over the phone. There is no escalation contact and no contact information for anything other than email and customer service. Worst airline ever. We purchased 3 tickets and they expect us to just go away. Not before I ruin their reputation first!
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Air Antilles Express
- 20 March 2019
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My flight from St Martin to Guadeloupe was cancelled - 2 years ago.
Since then I have been trying to get the refund owed to me.
The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already).
More than 60 emails, several promises of a refund, and I still have not received my money.
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Tigerair Australia
- 11 March 2019
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The only afternoon flight Adelaide to Sydney 27Feb19 was delayed, then we boarded, next disembarked, later that evening the flight was cancelled. The cost flying to Adelaide to catch Tiger, overnight accommodation in Adelaide, no show fees at the motel in Sydney ( their phone did answer the previous evening). Could have caught Virgin next morning but Tiger texted and emailed saying they would depart 10am next morning. The flight was delayed then rescheduled 300pm which was too late to visit the Consulate in Sydney and we had a very very important need to be in in Whyalla by 12 noon thursday. The early thursday Jetstar return flights were rescheduled for the following week but at a cost and we flew back to Whyalla. Our losses amounted in excess of $1000 and a separate issue the Tiger flights to Sydney were charged 3 times. Our calls to Tiger and on line lodging of the details of this item had been done the week before. As of today, no resolve. Tiger did refund the one of the charges for the actual flight. No reply to a second follow up email and phone call. No a good day for myself and my partner! The wrongly charged amounts for air fares will be pursued. Whether we can get any of our losses re the delayed/cancelled flight is unknown. I have booked many tens of thousands of dollars for flights, for myself and friends online, but never have I been charged twice for a failed booking.
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La Costena
- 03 March 2019
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I would like to report how bad service is given to pelople who have to fly this airline, My experience from Managau to Bonanza recently was a bad experience. First they charge excessive rates with lousy service. Supposedely two flights and never tell you in which flighy you are going.onlt special people. From Bonzana to Managua even worse. I had to wait a whole day to return to Managa, not even tell clients little info favoring employees from HEMCO and leaving people just waitin. Employee in Bonanza were very courteous abd had hand tide. U need to upgrade service, runway, office space. PLEASE TAKE ACTION.
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Precisionair
- 02 March 2019
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My husband purchased a ticket from Nairobi to Dar es Salaam I arrived an hour and a half before my flight but was refused boarding we talked to Precision are they confirmed an hour is plenty to be ahead I have not resolved this issue or the extra expense
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WOW air
- 15 February 2019
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Land in Iceland and waiting for connecting flight to Dublin. Board shows no gate announced as yet. Next thing I see is ‘gate closed’ and C27 announced as gate simultaneously. Run to find anybody in Wow livery-nada! Go to service information desk and staff indicate the end of the counter where Wow would be-no one there. According to one staffer, they all left because there was no activity. Yeah, tell that to the customers frantically trying to contact people they will miss in Dublin, who don’t have the keys:instructions to the property we are renting in Tenerife. Customer service is a total fail.
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Kuwait Airways
- 25 January 2019
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Very bad Customer care... Which means bad management. Pretend that somebody will come back to us soon but never happens in spite of multiple messages.
No excuse for big delay and being sent to Milan instead of Paris...
Irreponsible company => dont take it since irresponsibility affects every segment of a company... including safety a day or another
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