Airline Reviews & Opinions

Turkish Airlines

25 November 2024 Raymond

Türk hava yollarının destinasyon ağını sürekli olarak genişletmesi benim için çok avantajlı oluyor. İş seyahatlerimde süreki olarak seyahat ettiğim hava yolunu değiştirmeme gerek kalmıyor.

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Air Cairo

25 November 2024 Guest

I don't recommend dealing with them I don't recommend dealing with them, a very bad company, I traveled through them, my bag was broken, with a price of $150, and I contacted them, and their response was unfortunately, we will not be able to compensate you. I advise everyone not to deal with them for their bad service

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Air Senegal

23 November 2024 Guest

Never book with them, they cancel flight, they dont pay you back, avoid them

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AirAsia

21 November 2024 Amin Rajabali

Trying to speak to an agent for Air Asia I prepaid for baggage for travel in February 2025 on air Asia. Booking done through Trip.com I realized within 30 minutes of booking that it was not necessary to pay for the luggage. Called Trip.com they informed they can’t do anything, I will have to contact Air Asia. There are no numbers to call for Air Asia except Bo in customer service.This is an AI which responds but I can’t seem to be able to connect to a live person Any suggestions

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SunExpress

20 November 2024 Guest

Compagnie catastrophique du début à la fin. Retard, aucune information ou explication données, bagage neuf endommagé et bien évidemment, aucun moyen d'obtenir un remboursement. Ils ont toujours une excuse pour ne pas prendre en compte les réclamations. Après discussion sur le chat de leur site internet, après plus d'un mois sans réponse, interlocuteur hautain, sans aucune compassion et renvoie la faute sur nous.

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Wizz Air

19 November 2024 Guest

Heen vlucht 2 uur vertraging door mist, dit werd pas aangegeven net voordat we naar het vertrekpunt zouden rijden in het vliegtuig. Terug vlucht 45 minuten vertraging omdat het vertrekpunt blijkbaar bezet was, dit werd op hetzelfde punt aangegeven. Ze sturen je wel leuk een mail dat je 3 uur van tevoren op het vliegveld aanwezig moet zijn, maar klanten eerder op de hoogte stellen over mogelijke verklaring, ho maar. In 2019 ben ik naar Boedapest geweest. Terugvlucht leek er niks aan de hand te zijn, totdat we 1 seconde met het wieletje op de grond van Eindhoven Airport waren en de piloot dacht, nee dit kan ik toch niet. Vind het absurd dat ze een hele opleiding daarvoor hebben gevolgd en een baby nog beter kan communiceren. We waren uiteindelijk geland in Keulen, zijn met de bus terug naar Eindhoven Airport gegaan. In totaal waren we 3 uur later en in die tijd hebben we alleen een boterham met 1 plakje kaas en 1 flesje water gekregen. Hele avond verpest, was helemaal kapot door de honger. Het is dat bij veel landen het verschil erg groot is qua prijs dat ik af en toe het risico aan durf om via Wizz Air te vliegen. In deze dure tijden is het onmogelijk om steeds met maatschappijen zoals KLM te vliegen voor een stedentrip. Ik denk vanaf nu dat ik gewoon een hele dag extra ga boeken voor mogelijke vertraging van dit zwaar incapabel bedrijf.

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Lion Airlines

19 November 2024 Guest

This airline is running a scam, they will cancel your flight then not respond to any requests for refund. Apparently they do this all the time. Do not book with this airline!

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Brussels Airlines

18 November 2024 Guest

Managing the process to receive an invoice for the flight is not adequate for a European airline. The automatic invoice request does not work, telephone requests are equally ineffective.

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Winair

18 November 2024 Karl jan

Worst airline ever!!

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LOT Polish Airlines

17 November 2024 M.i.

Just awful, they open up my luggage and stole items from it. Never ever. Stay away

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Air Serbia

14 November 2024 Guest

osl-beg: 2 hour delay without information. beg-ath: on time. 2 check-in bags delayed by 7 days, 1 totalled (hardcase cracked near wheel). claim filed with air serbia without response. claim filed via ritardo aereo (lawyer) unsuccesful, whereby the lawyer already informed upon filing that air serbia generally wouldn't accept any claims.

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Air Transat

12 November 2024 Don

Don't ever pre book you seats on Air Transat and pay the extra, if you need to cancel or modify, you lose the money you paid for the seat selection... ridiculous, our resort was sold and we were offered another in a different country, we still have more than 5 months before we were going to fly. I understand, dont like it, but understand the cancellation fee of $200 each... but not refund on the seat selection... give me a break.. we have been flying Air Transat Club seats... but now after ... no more Air Transat.

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Delta Air Lines

12 November 2024 Guest

Delta now forces people to check through to baggage claim any roll-ons if you do not pay for main cabin. They claim they don't have room, but flight after flight there are many many empty or near empty bins. No more gate side pick up either. They just cannot stop finding new ways of extracting more money from customers. I have no loyalty to them any more. This and the crowdstike nightmare, they are don't earn my confidence.

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Etihad Airways

06 November 2024 Guest

In early May 2024 Etihad Airways cancelled our 6 flights to Nairobi (due to fly June 8th 2024). These tickets were purchased by a small UK charity, and we can ill afford for Etihad to hang on to our money. We were told we would receive a full refund within 45 working days. We chased on numerous occasions but did not receive anything from Etihad other than a response to my phone calls which was 'it's in the system madam'. Out of sheer desperation to get our money back we took them to the UK small claims court in September and they have now paid our flights, interest (£100) and legal fees (£200) - total claim of £4k. From flight cancellation to refund was 6 months. This is morally wrong and should not be happening.

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Arkia Israeli Airlines

01 November 2024 RewMac

In October 2024, Arkia started flying Tel-Aviv to Manchester twice per week. (This route was previously operated by ELAL and Easyjet). Unfortunately at time of writing in November 2024, there is no way for customers in the UK to buy tickets. Email to customer-service address bounced. Tried: info@arkia.co.uk No response.

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British Airways

31 October 2024 Michael Branigan

Latest scam by BA They have started charging for return luggage even though you have paid for it and the computer said you have o my paid for hand luggage fromThe Bahamas despite chasing them for the refund on returning home to be told that your case was oversize and overweight Disgusting behaviour shame on you I will not give up

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Privilege Style

30 October 2024 Guest

I flew with privilege style from Amsterdam to Madrid. Although the aircraft was an older model than KLM’s usual, it was in excellent condition and didn’t lack any of the comfort or quality of newer planes. The cabin crew was exceptionally friendly and attentive, which made all the difference, as I was traveling alone with my two children. I want to give a special thank you to hamsa for his outstanding service and attentiveness.

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SAS - Scandinavian Airlines

28 October 2024 Guest

a group of 6 flew SAS airlines from Copenhagen to Chicago. Our flight was cancelled. The only contact we had with SAS was on the info board at the assigned gate. NO ONE real person was ever there to help us. Their APP was down also, or they blocked us because they KNEW the flight was going to be cancelled. There were Security guards at the gate, and they said they did not know why they were asked to be there. Anyway after 6 hours waiting in the airport, we were told to go downstairs to get vouchers for food and hotels. WE STOOD IN THAT LINE for over 2 hours! only to be told there were no vouchers or hotels left and we were on our own. We found our own hotel, took a taxi there and back, and had dinner at that hotel. Now SAS is refusing to reimburse us our expenses because we shared a taxi and only have one receipt for the 6 of us, and they want individual receipts. I guess we should have each taken a separate taxi!. We booked 3 hotel rooms through Booking.com at once and have one receipt for the 3 rooms. Again, SAS is refusing to reimburse us because we do not have individual receipts for each of us. SAS is the worst airline, DO NOT believe anything they say. We each paid extra for seat assignments when booking our original flights. Since that first flight was cancelled, we missed our connecting flights, and now they will not reimburse us for the seat assignment s either because we MISSED THOSE Flights. Well, it was THEIR fault we missed them. We are out over $350 each for hotel, transportation, meals and seat assignment charges. Plus we ended up flying instead of Copenhagen direct to Chicago on Saturday, we went Copenhagen to Amsterdam to Dublin to Chicago the next day! I will NEVER fly SAS again and you should beware!

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Pegasus Airlines

25 October 2024 Mazen Kerdy

Ilanded in lebanon with a damaged baggage. 2 days later on 29.03.2024 i opened a ticket for compensation at pegasus website. Till now i have no reply. I checked again in July they sent me an email asking me to send them some photos of the bag and answer some questions (knowing that i did all of it when i opened the ticket in march). Today 3 months after this email and 7 months after the ticket that i have opened. and after 3 reminder email that was totally ignored, the ticket still pending and i have no reply!

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Frontier Airlines

17 October 2024 Brandon Rutledge

This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6hr layover in Denver. Last night, every single frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 551am. They also didn't do a last call. The flight itinerary says the gate closes at 550. The lady said they closed the door 6 minutes before I got there, which would be 545. I pointed out the fact that they changed the gate last minute, didnt do a final call, closed the door early, and explained that it was necessary for me to be on that flight because I needed to make it to my dads funeral tonight, and the lady said, "That's not my problem. You need to see customer service to get re-booked." So now I'm in line for customer service so they can charge me another $200 that I don't have so I can miss my dad's funeral. Worst flying experience I've ever had, I'm considering jumping off the mezzanine. Please do not fly with this company.

 

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United Airlines

17 October 2024 Guest

Booked tickets over 6 months ago for a long planned cruise with my wife. The day we were to fly from our hometown to Dulles for the overseas leg Hurricane Milton was to cause 45 mph winds and dump heavy rain. United gave us no waivers. We asked to drop the initial leg so we could drive to Dulles to ensure we could make the flight and thus the cruise. Even though we already had the overseas flight and booked seats the airline charged us over $900 additional per ticket because they said we would be 'rebooked' and the additional cost reflected current pricing. Nothing changed regarding the confirmation #, flight or seats. Now they have sent me a request to donate thru them to the hurricane relief fund.

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Sichuan Airlines

16 October 2024 Guest

Could not do online check-in, there was always system error. Finally arrived at the airport (Ho Chi Minh) and they closed the check-in counter in front of us. They said they closed earlier as there were no passengers appearing. We had to buy new tickets for the next day and pay for the hotel to stay one more night there. No hotline (their official number worked), I called and heard this: "this number does not exist". Finally got in touch with a staff somehow and he said we should have arrived in at the counter 2 minutes earlier and there was nothing that we could do and that they would not help us. But we arrived 50 minutes earlier before the departure. Even the airport staff told us we have 2 more minutes before they close the check-in counter. But the staff of Sichuan Airlines did not demonstrate any willingness of giving us boarding passes. Finally this plane took off late, we could have made it if the staff at the counter wasn't ignorant and gave us boarding passes. It was a terrible experience!

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WestJet Airlines

15 October 2024 Guest

I’ve never been so furious with an airline in my life. WestJet’s customer service is an absolute joke. I was running a little late to the airport due to an accident on the highway (something totally out of my control). I arrived at 7:45 AM for a 9:10 AM flight – PLENTY of time to check in, go through security, and board. But no, WestJet had other plans to ruin my day. When I got to the check-in line, the greeter had the nerve to tell me to check in online. I tried, but the system wouldn’t let me because I “missed the cut-off.” So, I asked her for help. She laughed in my face and said I had missed it by TWO MINUTES. TWO! But no worries, she said. “Just go to the desk, they’ll help you.” Well, that was a blatant lie. When I got to the desk, the girl and the so-called supervisor smugly informed me that I wasn’t allowed to get on the flight because I was "outside their protocol window." Are you kidding me? I’m standing right there, with plenty of time to get through security, and they flat out REFUSE to let me board. To make matters worse, they tell me they changed their baggage rules in June, so now I can’t even bring two carry-ons, even if I pay for it! The result? I was denied boarding, even though the plane wasn’t leaving for OVER an hour. I had to call their rep twice, reach out on Instagram, and still, nothing. They expect me to PAY IN FULL for a new flight, with absolutely zero compensation. WestJet, you’ve lost a customer for life. This is beyond unacceptable. You clearly don’t care about your customers, and your “protocols” are just an excuse for bad service. Absolutely pathetic.

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American Airlines

14 October 2024 James D.

I’m an Advantage member and fly American Airlines every other month plus addition trips throughout the year. I’m very disappointed with how American Airlines does not care about their clients and unwillingness to work with them when a situation arises. I bought round trip tickets flying from AZ to Ohio a few months in advance as I typically do and was scheduled to fly out Wednesday Oct. 9th. I received a call on Saturday October 5th that my brother was in the hospital after two heart attacks and now needs a heart transplant because only half of his heart is working. Obviously, I took the first flight out the next day to NC to see him. I stayed to visit my brother and flew to Ohio from NC, so I did not need my ticket from AZ to Ohio. I figured I could just use the second half of my round-trip ticket to fly back from Ohio to AZ. To my surprise a few days before my return trip to AZ I checked the American Airline app, and my flight was not listed. American Airline had canceled my return flight that was scheduled in a few days for October 16th. I called and American Airline gave me the runaround. I mentioned wanting to talk to a manager several times and they would make comments all while not mentioning anything about putting a manager on the phone. After several calls I spoke with someone (not a manager) and all American Airlines would offer was the full price of what my original ticket was, and I had to pay the difference. There are a few things that is upsetting about this entire situation… 1st is that American Airlines canceled a flight that I paid for and that has not happened yet. I paid for that flight so why has it been cancelled? Just because I took a different flight to my destination for a family emergency doesn’t mean I don’t need my second flight returning to AZ for Ohio. 2nd is how American Airlines is unwilling to work with you. All I heard from American Airlines is that they are not “able” to help me. This is not about being “able” to help as it is more about American Airlines not wanting to help, because they are 100 percent able to help if they wanted to. 3rd is when I finally got American Airlines to help me, they only offered to apply the original price of the ticket I purchased to a new ticket and pay the difference. What upset me about this is that it was over $200 I had to pay, and American Airlines told me “Why sir it’s because it’s so close to the flight date and you should have bought your ticket earlier”. Ummm yes, I originally bought the ticket two months in advance as I typically do and I’m only in this situation because they canceled my flight. What’s really upsetting is that American Airlines acted like they were doing me a big favor by giving me the original price of my ticket to use on my new purchase. And again, I would not be in this situation if American Airlines didn’t cancel my flight. 4th is the fact I know American Airlines had plenty of seats on the plane as well. They offered me isle seat or window seat while getting a new ticket. I also went online several hours later and saw they had 29 seats available on the plane. Several of those seats were free and more for extra cost. And being an advantage member I have free options for most of those seats they we are charging for. So, American Airlines could have simply reinstated my ticket as a good gesture considering my situation. I will have to reconsider flying with American Airlines and spread the word to my friends and others to consider the same. I’m very disappointed in American Airlines and their ability to show any empathy to clients and any situations that arises. I truly hope this is not how other airlines treat their clients.

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Silver Airways

09 October 2024 Guest

Fernando They are short of airplanes. They sell tickets knowing that they cannot satisfy all customers. Since they have lots of short flights, they will not fulfill your flight because they are sending your plane somewhere else. Then, you have to wait till that airplane comes back to you. I am not taking that airline anymore. Every singe time they are late several hours. Horrible, just horrible. They deceive and lie to people.

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Flyadeal

07 October 2024 Mohammad

The staff at the counter doesn't seems to happy for customer,staff was literally so lazy,poor professionalism,No manners at all ! Can't afford to see such territory staff working with airlines.

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InterCaribbean Airways

06 October 2024 Guest

I believe it’s about time that interCaribbean Airways change their 10lb policy on carry-on bags to me it makes no sense and if you’re 2lb over you have to pay 65 US to check that bag in SMH like seriously. With the price of ticket so high it’s better to fly to New York or Miami we need good competition when it comes to travel in the Caribbean. Especially from Barbados to to other Caribbean countries we need a ferry ⛴ to cause these airlines to stop there nonsense. But politics, it won’t happen.

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AJet

02 October 2024 Guest

I booked with Ajet through Edreams. Ajet then cancelled my flight quoting operational issues. Now Ajet are saying I have to claim a refund through Edreams and Edreams are saying I have to claim from Ajet. I am at a loss as to what to do!!!

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Blue Bird Airways

01 October 2024 Guest

Horrible company. Does not answer phone calls. Send random flight cancellations in Whatsapp while website flight status is still ok. Do not travel with them at any cost!

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Air Arabia

16 September 2024 Hasan

Dear all, Today i had the worst experience with airarabia, i have been flying all over the world for the last 28 years and today i was shocked with the reaction of the airarabia crew at Fez airport ( morocco ), i arrived 1 hour and 10 min before departure and then i heard that i will not be checked in because i am supposed to be 1 hour and 15 min prior departure i demanded to speak with the supervisor after i was treated extremely bad by the crew and what shocked me more was the reaction of the supervisor Who was upset on both the crew and i because he was not in the mood to listen to me at all and he end up claiming not to be the supervisor at all. Honestly it is the worst Airlines service ever specially the service at fez airport ( arrogant, impolite, lazy, uncooperative ) at the airarabia check in also they overcharge clients if you end up buying from their ticket sales desk at the airport !!! I end up paying 60% higher prices than the online shown price and they charged me even twice ( on my card and cash ) . PLEASE BE CARREFUL WITH THIS AIRLINE . Last time they charged me twice

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Vueling Airlines

13 September 2024 Jaime Ellertson

I was denied boarding today on my flight after checking my bags and getting boarding passes an hour before boarding started. But you allowed 38 football players check oversized luggage ahead of other passengers which created a 1 hour + queue at oversized bags. Your team did nothing to assist us and forced us to miss our flight after arriving 2.5 hrs ahead at the airport!! Terrible customer service!! Now our cost to travel to AGP is over $1,500 USD and we will lose 12 hours for extra travel. All caused 100% by Vueling poor service!

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Sky Express

13 September 2024 Guest

They screwed me. The terminal display showed wrong boarding times. I arrived to the gate according to the showed time and missed my flight. They declined my refund request (but refunded the taxes). I had to book apartments for several days and buy a more expensive ticket for another day. I require the full compensation of that more expensive ticket and the paid airbnb cost. Support case iBIAzfAQFESvxJVsTwI0UCE

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AirBaltic

12 September 2024 Guest

Extremely Disappointed - Unprofessional Handling of Compensation Claim. I recently experienced a significant delay with AirBltic on a flight from Vienna to Riga that was delayed by over 5 hours, causing us to miss our connection and disrupt our entire travel plans. According to EU Regulation 261/2004, we are entitled to compensation since the delay exceeded 5 hours, and we chose not to board the delayed flight due to the impact on our schedule. Despite providing clear evidence of the delay and multiple attempts to assert our rights, [Airline Name] has continuously denied our rightful claim for compensation. Their customer service team seems either unwilling or unable to correctly interpret the regulations, and their responses have been dismissive and unhelpful, referring us to dispute resolution bodies rather than addressing the issue directly. It is incredibly disappointing that a major airline would handle such a straightforward case in this manner. The refusal to comply with EU laws and the lack of proper customer service reflect poorly on AirBltic. I would advise anyone flying with them to be prepared for similar issues, and if your flight is delayed, know that you might face a lengthy battle to receive the compensation you are legally entitled to. I am taking further steps to escalate this issue with the appropriate regulatory authorities and will not be flying with AirBltic again unless they rectify this situation. AirBltic, do better for your customers. Compliance with regulations and basic customer service should be a given, not a fight.

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Flydubai

02 September 2024 Carolina del Río

If I had to describe the worst airline in the world it would be Fly Dubai. They stole my money just like that. I bought a ticket and unfortunately I had to undergo surgery. Despite sending them my medical certificate they did not give me my money back, they only gave me back a Voucher.... It is a shameful company, I do not advise anyone to travel with them, because apart from stealing your money, they did not give me a solution via email. I am very angry and disgusted with this company.

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TAP Portugal

30 August 2024 Guest

I have to travel often with TAP - Air Portugal. Just awful, ignore all the scam awards marketing they do. Rude, unhelpful staff, if you have a problem customer service is not helpful if they even answer. No entertainment. Economy buy your food on board at extortionate prices. TAP nickname is Take Another Plane and for good reason. Never book Business Class its Economy with a meal costing hundreds of Euros. You have been warned

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Azores Airlines

30 August 2024 Guest

The absolute worst. A monopoly leading to expensive tickets, poor customer service, terrible food not fit for humans and no entertainment and that's if you even take off - SATA - Stay At The Airport is their nickname and for good reason.

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Clickair

29 August 2024 Carol

Worst airline ever! Absolute thieves. They refused to state their flight as “cancelled” although they couldn’t flight meaning customers couldn’t get any compensation through the insurance company and clickair didn’t prioritise it’s customers who weren’t able to fly, therefore they had to buy new tickets with other airlines BUT clickair gave no solution what so ever costing costumers a lot of money, not only on tickets but in other travel expenses ñ. They’re costumer service is also useless.

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Volotea

27 August 2024 Armand

Worst airline in the world!!! I flew with 100’s of airlines in my life, but Volotea is by far the worst airline I ever flew with!! Normally you go to the airport and there you get your tickets. Because I didn’t print my tickets at home I had to pay ˆ70,- extra 😂 The service is terrible (as you can expect from a low budget airline) but they try to make money out of you in any possible way. This is not cross-selling, this is just big scam!! Also the airplane smells like shit (flight V71420 Cantania - Olbia) and the plane had 1 hour delay. Advice to any1 who ever want to fly: DO ANYTHING TO NOT FLY WITH VOLOTEA!! These are scammer

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Nesma Airlines

16 August 2024 Guest

The worst airline I ever seen. Our flight rescheduled 3 times on 2 consecutive days without any notification. My advice is to avoid such terrible airline.

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Free Bird Airlines

15 August 2024 Guest

Avoid The plane got back to the airport of departure after 30 minutes of flight due to the engine problems They made passengers wait for hours while trying to fix the problem Lots of negative things to say to be honest about this shady company

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Allegiant Air

14 August 2024 Jane copper

I’ve flown with Allegiant a few times. Their cancellation policy is pretty strict. They don’t offer refunds, but you can cancel and get a credit voucher for future travel. The voucher is valid for one year from the original booking date.

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Egyptair

09 August 2024 Mohammad

Sassy and dirty staff... airport and flight, nobody is professional and anyone is ready to be your gold digger! Impolite and liars and never committed to their timing, not aware of the regulations or the process... the worst place at this glob

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Sunwing Airlines

09 August 2024 Anne

I booked a vacation for my family of 4 (myself, husband, 2 young kids age 7 and 10). I am writing after I tried to submit a claim under flight delay and was told that my claim is invalid. Here are the facts: - My flight was scheduled for July 27 @16:45 - 1st Delay to 21:45 that same day (5 hours later) due to staffing issues - 2nd Delay to 08:00 on July 28 (one day later) due to technical/safety issues Although I can appreciate that the second delay was due to safety, the first delay was due to staffing issues which is unacceptable and within the control of Sunwing. We spent over 5 hours at the airport just waiting with one delay after another. To make matters worse: - After we were offloaded from the unsafe flight, we were required to wait for our luggage which took over an hour - After retrieving our luggage we were required to wait in line for another 1.5 hours in order to get a taxi voucher. By the time we got home, it was almost 1am. - We were required to be back to the airport the following morning by 4:30 am (per their employees). This meant that we got 3 hours of sleep (at most) and this is how our "Wonderful" vacation was to start - We finally got on the flight the following day and upon arrival at the hotel at around 3pm, we were advised that they could not find our room booking. This was strange since I would have expected Sunwing to have advised the hotel of this delay since we purchased a vacation PACKAGE. But it appears that we did not have rooms. It was another 2 hours until we were situated in rooms. As you can tell from the above, our first (but really second day of vacation) was a complete write-off. We were sleep deprived, tired, stressed and in foul moods. Keeping in mind that we went through all of this with 2 young children. We were so exhausted by the time we were in our rooms, that we just slept. That is 2 days of vacation gone. After all of this, Sunwing's response was: Sorry, nothing can be done for you. Had the flight not been delayed in the first place due to lack of staff, we would have found out at 4pm that there were issues and things would never have been as awful as they were. They DO NOT take responsibility for their issues at all. USE ANY OTHER AIRLINE!!!

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VietJet Air

30 July 2024 Robert Fitzsimmons

After booking a ticket I had to change my flight dates on ringing the Australian phone number 3 times only to be put on hold only then to be disconnect each time The only way I was able to contact the airlines was to use the Thailand phone number listed to get the required information A total waste of time trying to get answers in Australia I'm now waiting to see what the flight has to offer Not impressed at this stage

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Royal Air Maroc

14 July 2024 Soji

A friend recently posted on LinkedIn advising fliers never to fly Air Maroc. Today, July 13th, 2024, flying Air Maroc from Montreal through to Casablanca for a connecting flight, I had a 2 hour delay from Montreal. At Casablanca I missed the connecting flight, and was slammed with a replacement boarding pass for another flight scheduled for 24 hours! I wasn't the only passenger slammed with this. There were several others, many with little children and babies, and I cried as I saw them struggle to cope with the discomfort. No airline official to talk to us. Not any form of resources to ameliorate the pains. It is my second time on Air Maroc, and the first experience was equally unpleasant. I will keep all the boarding passes from this flight, and from today, I SHALL START A FULL FLEDGED CAMPAIGN AGAINST flying the airline. The airline is a disgrace to the hospitality that Arab nations are known for. I will go all out, on every form of social media, to show how badly the airline treats fliers. I have taken enough pictures of mothers and children sleeping on the floor and makeshift beddings from their luggage. The delay was not caused by weather conditions or natural events. It was totally the airlines problem! PLEASE NEVER CONSIDER FLYING AIR MAROC EVEN IF IT IT THE CHEAPEST THAT YOU COULD FIND! EVERYTHING HOSPITALITY ABOUT THE AIRLINE IS POOR! EXTREMELY POOR! MOROCCO SHOULD BE ASHAMED OF THIS ENTERPRISE! THE ARAB NATION NATIONS SHOULD BE ASHAMED OF IT! THE AIRLINE TREATS HUMANS LIKE STRAYED ANIMALS! PLEASE DO NOT PATRONIZE IT! * The 1 star rating was because I couldn't find a zero rating! The airline is not worth a 1-star!

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Philippine Airlines

08 July 2024 Guest

Anytime I book a round trip flight with PAL, it's a guarantee that one of the flights will be delayed / late. It's coming to be expected from this airline. Recently, a departing PAL flight from MNL to JPN had the gate change 3 times within 30 minutes! Plus the plane was late resulting in boarding an hour late! As a flag carrier, this airline feels more like a budget airline as it can't meet the basic standards of having on time flights like most flag carriers do.

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Rwandair

02 July 2024 Zacharias de Beer

I travelled from Johannesburg to London via Kigali on 10 June 2024 and returned on 30 June 2024. Everything was perfect. All flights were on time, the food was good, the service was excellent, the crew members were very friendly and helpful. The groundstaff at the airport in Kigali was also very friendly and helpful. I felt sick on the return trip. There is a clinic at the airport in Kigali. I was taken to the clinic, a doctor examined me and gave me medicine. It didn't cost me anything. The airport building in Kigali is small but sparkling clean.

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T'way Air

30 June 2024 Natalia Smith

Complaint letter to T Way CEO Jeong Hong-Geun. I am a frequent international flier. This summer, my family of 8, including my kids, who are 9 and 6 years old, decided to visit Busan. I bought 8 tickets from Tway Airlines. My reservation number was AY6CJM.  Our departing flight from Gimpo airport was at 6.50 am. on June 24, 2024. After we arrived  at the airport, we  were trying to self-check in but we got confused and we decided to go straight to one of your Tway customer representative agents, ( we arrived early and there was no line).  The lady who supposed to help us was 류 진 화 , her ID number was 93801. Me and my sister, who speaks Korean, approached your representative, and gave her our passports. She looked very annoyed and unfriendly. It didn’t bother us at first. Then she rudely told us to do self-check in because she doesn't issue boarding passes. I was trying to explain to her, with the help of my sister, that  I got confused with the options at the self-check machine. In my response, she impolitely asked me my last name and a departure time. Then she almost  threw our passports and rudely told us that our flight was booked to Jejudo, not to Busan. I went back to the self-check-in kiosk and printed our boarding passes. I ended up returning to the same girl (not by my choice). Again, she was irritable with a lot of attitude, and with great reluctance 류 진 화  started to check everyone's passports. Then she angrily stated that me and my two kids can’t go to Busan because  I didn’t write our middle names on our tickets. We never use our middle names when we buy international tickets. We often visit Korea  and coming to Seoul from the USA was never a problem.   I mentioned this to her. Instead of assisting us, she raised her voice, frowned her face  and yelled “NO!  You can’t go! You must buy new tickets!” She threw me our passports and sent us away. I was so shocked to believe that this could happen in Korea.  How disrespectful, how aggressively we were treated!? I didn’t know what to do because she didn’t want to help us, so I ended up going upstairs for a security check. They didn’t let me go in, but they politely explained that I had to return back, and a Tway agent would fix it for us. Again, I took my kids downstairs, and another Tway representative was able to help us. She kindly wrote our middle names and put stamps on our boarding passes. I wanted to talk to a manager to inform of rude behavior, but at that time, nobody was available. On July 28,2024,   we had a return flight. At Gimhae Airport  one of the Tway agents wrote our middle names and put stamps on boarding passes  with no questions asked. We landed at Gimpo at  9:40 am.  We got off the airport bus, and I saw 류 진 화 again. I told her that I would take a picture of her ID card, and then I went downstairs to claim my luggage. She followed me downstairs, aggressively approached me, and  shoved her cellphone right in my face. It was written on the screen in English “ I told you several times..!” I literally could not believe what  was happening. I thought she was going to fight with me.  I was threatened. I was so shocked with this attitude. Never in my life have I experienced this kind of treatment before. This employee must be fired. She ruined my whole trip. This was my first and the last flight with tway!

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Sky Airline

26 June 2024 Gabriel Ernoult

I booked a flight with Sky Airlines while planning a trip with a friend, and I encountered numerous issues, the most significant being that I couldn't pay for the plane ticket due to problems with their website. After multiple attempts, the payment finally went through—or so I thought. At the end of the month, I discovered that they had charged me twice. This double charge was a huge and unfortunate mistake. When I contacted their support team, they claimed to have refunded me, even providing a false PDF document as proof. I had to contact my bank to report the transaction as fraud. Unfortunately, the bank's investigation revealed that there was no attempt by Sky Airlines to refund me. After several months of exchanging emails and often receiving responses a month later, they assured me they would handle the case ASAP, which they never did. I sent them a document stating that if they didn't reply within 15 days, I would sue them. Sadly, I now have to follow through with legal action. TO ALL POTENTIAL CUSTOMERS: NEVER BOOK ANYTHING WITH SKY AIRLINES! They are dishonest, lack any compassion, and are not professional, as reflected in their poor reviews. Don't make the same mistake I did. They might double or triple charge you "by mistake" and never refund you. Avoid at all costs!

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Lufthansa

24 June 2024 Suzy

First of all, Lufthansa’s customer service is appalling. I’ve never ever come cross a big company like them. There’s no number you can call, no email, only a contact form. The replies are pretty much standard. My advice is that don’t change tickets once you’ve bought it. Because if you do, you pay a hefty price (I mean thousands!). There is a hidden charge of £225 per person for changing the flights which. They claimed it’s written in the terms and conditions. But it does not appear on your receipt. Is it legal?!?! One thing I know for sure is that this is my last flight with them. Never again!!

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