Airline Reviews & Opinions

Egyptair

29 January 2025 Guest

I traveled with Egyptair Nrb -cai-fra and my bag is still missing from 9th please help out

Add your comment about this airline (27)

Nesma Airlines

28 January 2025 El Sayed Walid

The flight is comfortable and was on time.

Add your comment about this airline (11)

Flyadeal

28 January 2025 Ali

I used to travel by flyadeal back to back from uae to Riyadh as it is economical, ofcourse, the service is poor but it is ok as price was economical. But when I travelled yesterday they charged me in the counter SR75 for extra weight. I had a single hand carry briefcase with weight of 5kg only. I argued why you are charging me extra SR 75 as I have only single suitcase weighing 5kg??? But he rejected and said I can carry only back pack!!! Now I decided I will never travel in flyadeal as it costs me 309+75 which is higher than flynas!! Flynas do good service also! Actually flyadeal is playing with cheap tricks!! I never recomment this flight

Add your comment about this airline (14)

Clickair

27 January 2025 Guest

Since raving in Columbia on 15 January 2025, I’ve had the misfortune of using click airlines. The first flight was fine. It made it on time to its destination, but on the return trip I found out they had scheduled me for the next day instead of the day, I was supposed to fly so I had to stay the night in some shanty town to wait for the next day and I received my boarding passes and the flight was two hours late now for my third bad experience. I arrived at the airport three hours early with the reservation that I couldn’t pay online so I figured I would just pay it at the counter and they told me that they had no Internet and no way of putting me on the flight even though I had cash credit cards and debit cards so far my experience with click airlines has been horrible. I strongly recommend to all people out there never to fly on their airline. You will experience nothing but grief I would definitely rate them a zero but they don’t offer you that.

Add your comment about this airline (8)

Southwest Airlines

27 January 2025 okdelta24@gmail.com

Hello everyone, I have booked a ticket and have to cancel it due to some important work. However, I can not travel, so I tried to cancel my flight ticket but I can’t complete the process of canceling. Therefore, I want to learn about the Southwest cancellation policy and the Southwest Cancellation Fee related to that. You have my gratitude for the assistance.

Add your comment about this airline (10)

LATAM Airlines

27 January 2025 Guest

Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery specialist is a person or a group of people who are well equipped to work around the crypto network. They have vast knowledge about the whole network and have the right software and private keys to follow any transaction. I was scammed $25k worth of Bitcoin in Binary option, good thing I got every penny back through the help of Gavin ray he’s a genius Contact MAIL : Gavinray78 @ gmail .com WHATSAPP : +1 (352) 322‑2096 It is also important to be patient and really calm during the process.

Add your comment about this airline (54)

SWISS International Air Lines

23 January 2025 JR Bar

We booked flights from MIA to ZRH and back. Due to paid upgrades, we did not use any services from the original booking, which means we are entitled to a refund. SWISS has confirmed the refund. Since September 2024, SWISS has been unable to refund the USA's second-largest bank. Customer service always says the information is incomplete. They are unwilling to call the bank. After every unsuccessful attempt, I'm at the back of the queue. The next effort takes another 14 days. Now, it's the fifth try to send the money by wire transfer! My suggestion to credit the funds to the credit card is not accepted. I recommend firing some people and checking the transfer system for up-to-dateness! The cabin crew is always perfect, but the customer service is disastrous!

Add your comment about this airline (8)

Skippers Aviation

23 January 2025 Guest

Can ya give a zero star.. Ibe never seen something so bad like I have today flying from duketon. And we still never got home after a while 12 hours of sitting at airport after night shift. No communication and still unsure when able to get home. Poor folks have lost money on accommodation and flights repeatedly today. Who pays for this! Disgusting and should be ashamed

Add your comment about this airline (8)

Air Arabia

22 January 2025 Guest

The Worst Airline you could ever use!! Avoid it at all costs! Terrible Airlines, beware and don't fall for their Trap. In case you happen to have special circumstances where you cannot travel, is simply taking all your money or forcing you to travel to their limited destinations . I have booked ULTIMATUM fair , with free cancellation and refund, but it seems they decided to deduct a heafty 50% of the ticket amoun

Add your comment about this airline (65)

Airblue

21 January 2025 Guest

Really the most pathetic serivice. Had to travel from Islamabad to karachi and they cancelled my flight a few hours before. Then I immediately shifted that to another one. When reached airport, just before 45 mins of boarding, they delayed that flight to 3 hours. However when plane reached to destination, they made us wait for half an hour in the plane which was very suffocating, a child nearly fainted. Then they announced that front can’t be used so they opened the back door and everyone of us had to go on bus to our baggages. Can’t hate more. Never gonna travel on airblue again.

Add your comment about this airline (15)

Wizz Air

20 January 2025 Haakon

Was so unfortunate to drop my custom made hearing aid costing 7500 Euros in the seat. Seat 1C on aircraft reg. HA-LXJ. The hearing aid is in the seatframe, and it takes two minutes to take it out, all they have to do is take out the bag with the life-vest, retrieve the hearing aid, and that's it. They refuse to do so, have just sent me a lot of paragraphs that I myself am responsible for my belongings. I know that, this was an unfortunate incident, and since they are to stubborn to just take it out I will now have to purchase a new one, go through all the procedures to have it fitted (takes six months), just knowing my hearing aid is flying around happily with Wizzair. Absolute scandal.

Add your comment about this airline (101)

Sky Airline

11 January 2025 Meera

Sky airlines lost my luggage and their customer service is the most disrespectful and rude representatives I’ve ever encountered. They are very incompetent and couldn’t tell me whether my luggage was loaded on the flight or not. They did not respond to multiple calls and messages. When they finally answered my calls, they spoke for 2 mins and abruptly hung up on me. Did not give me any response on whether my luggage was located. I’ve been trying to get in touch with them but they don’t answer calls or messages. Worst airline ever with the most incompetent set of employees.

Add your comment about this airline (8)

Rwandair

11 January 2025 Guest

Delay after delay after delay - every time. Waste a whole day with them . Madly expensive airport that insists on full security screen removing water and lighters even if you’re transiting and purchased after security in a main hub airport

Add your comment about this airline (22)

Winair

10 January 2025 Guest

Extremely Disappointing Experience with Winair I had an exceptionally bad experience with Winair that has left me both frustrated and financially impacted. My checked luggage was lost during my flight, and not only did they fail to locate it in a timely manner, but the flight itself was also delayed, causing me to face serious issues and financial losses. What made matters worse was the lack of honesty and accountability throughout the process. For an entire week, I was repeatedly misinformed about the status and delivery of my luggage. Emails to their official channels went unanswered, leaving me without any reliable communication or updates. To add insult to injury, I scheduled a meeting to personally collect my luggage, only to be told upon arrival that it wasn’t there after all. This level of mismanagement and disregard for customer service is absolutely unacceptable. I strongly advise others to avoid Winair if reliability and professionalism are important to you. My experience was not just inconvenient—it was a complete nightmare.

Add your comment about this airline (11)

SunExpress

10 January 2025 B Cakir

Sunexpress lost my baggage, after seven days, still it cannot be located! My vacation is almostover with none of my belongings. Noone to talk to directly, lousy chat service stating the team is looking for the luggage! I will try to avoid traveling with sunexpress in the future. I blame Lufthansa too as it was thr initial airline, they are even worse as their system is just an answering service. Munich airport is also is irresponsible, lousy service. I woild not teavel with lufthansa and sunexpress in the future as i donot wanna even deal with this ignorant staff again. My trip ruined because of them.

Add your comment about this airline (11)

AJet

09 January 2025 Guest

The most rotten organization to fly with there is. It started before the trip with 4x flight changes and 2x cancellations. Nobody from ajet does anything about it. Can barely speak English on the phone, very bad. Missed our flight on the way back because they didn't leave on time. Waited 5 hours at the airport. Sent from man to man to arrange a new flight. Nobody knew how to do it. We were exhausted. Very bad service. No more ajet for us.

Add your comment about this airline (15)

Flybondi

08 January 2025 Ryan

Turned up at the airport to be told they have changed the airport. Change the gate the terminal but to change the airport is unbelievable. There was no communication and no option for an alternative flight. Cost me 300 dollars for a flight and 80 dollars in taxis to get to my destination 7 hours late. Don’t waste you money flying with these cowboys.

Add your comment about this airline (3)

AirAsia

07 January 2025 Guest

This is based out on my experience on Jan 5th from DMK to HYD flight. I have travelled all around the world with almost all the airlines and I feel air asia would definitely be among top 3 worse airlines. They have come up with a new cabin/handbag policy that should bot exceed 7 kgs which they check near the gate causing further delay to the flight which is astonishing. My cabin luggage was over 9 kgs as I had to buy some stuff from duty free and they charged me around 3045THB for it leaving you no option other than to pay with no receipt. This is equivalent to the price of the flight ticket. I do not want to give a racist touch to it but is the weight check near the gate happening to all air asia international flights or just outbound flights to India. Please let me know in the comments. Just curious. Please prefer thai airways or lion air , even though their prices may be little high but they don't loot people based on the stupid baggage policies. I'm never going to travel in Air asia even though if their fares are cheap!

Add your comment about this airline (196)

TUIfly Nordic

05 January 2025 Guest

Overall, pleasant experience. Crew were friendly.

Add your comment about this airline (2)

Pegasus Airlines

04 January 2025 Rudolf Nordheimer

Today my friends were supposed to fly from Düsseldorf to Almaty. They came from Kazakhstan with their son Aslan to have an operation in Essen/Germany. Unfortunately, Aslan died on 26.12.2024. We received the death certificate on 03.01.2025 and were able to book the flight home to Kazakhstan. We booked the flight with Pegasus Cargo for Aslan as a coffin 624-52001950. For my friends: Dauren Nurgaziyev 04.02.1997, Azhar Mukhametrakhimova 26.02.2000, I booked the flights from DUS - ALA and immediately checked in. They went to switch today and at 7:55 they told me that the booking was canceled. That they cannot fly. We should book a new flight. The son / coffin had to fly alone. After several conversations we were told that everything was canceled and we should book a new ticket via the app. Pay overpriced again. And again pay extra weight for suitcase. In total we had to pay approx. 2,900.00 for the flight for 2 people including more weight in the suitcase although we have a coffin on board. The flights were simply canceled even though check in was done. It is a disgrace for a company in Turkey with Muslim roots - Haram!!!! Family has been devastated, the news that you could not fly with yours has killed you emotionally. I, Rudolf Nordheimer, comforted them at the airport in Düsseldorf. Had to reorganize everything, to buy tickets new The service from Pegasus is catastrophic. The people at the desk at the airport can't do anything, even the call center we called. Said buy new tickets. We bought and paid for tickets and coffin properly. Everything was simply canceled on your side, possibly due to a system error or cyber attack. The family is very sad and have lost a lot of money with you. Please refund the overpayment. Please send me an invoice.

Add your comment about this airline (24)

Air Serbia

03 January 2025 Vicky K.

First (and last) time I flew with them on Jan 2nd 2025 and all I have to say is: STAY AWAY from this so-called airline company. I was travelling from Oslo to Athens via Belgrade, and this could really be a very lengthy post, but I will spare you the particulars of my horror story and give you the main points instead: -Flight delayed 2 hrs at Oslo, no explanation given. -Upon arrival at Belgrade, clueless staff and no company representative who could responsibly answer questions and provide guidance. -Seriously unorganized transfer process from the airport to the hotel. Endlessly waiting for the bus and losing further time due to the amateur way of boarding the passengers. -Instead of taking us to our final destination in Athens, they flew us to Thessaloniki and exhausted us further, by being indecisive on which connecting flight we should board for Athens - at some point, to our absolute terror, they even suggested us to fly from Belgrade to Vienna and from there to Athens..!!!!!!! -Upon our arrival at Thessaloniki, our paid for luggage was appearing as unpaid at the system. I know at least another passenger who had to pay again for his already paid luggage. -In the meantime no counter available and no representative of the company at Thessaloniki and Athens airports - only a malfunctioning call center. -A trip supposed to last 6 hours (including layover), lasted well over 22 hrs... Need I say more? STAY AWAY...!!!! Are there any competent authorities monitoring the operation and performance of such companies? Why do passengers have to endure this? P.S. For what it's worth, I believe that their pilots are good - at least that was my experience.

Add your comment about this airline (15)

Frontier Airlines

02 January 2025 John

Thus airline is a joke. We waited 3 hours to check in for a flight in Boston. We were sold a ticket to Santo Domingo connecting in Orlando. We purchased a pet ticket for our dog to fly in the cabin. We'll when we went to board our connecting flight they told us they don't allow dogs even though it's paid for and on my boarding pass. Now we are stuck in Orlando looking for another airline. They refused a refund because it's posted on their website. We have lost a day of our vacation and they could care less. Manager was rude and customer service useless. This airline is really bad.

Add your comment about this airline (50)

Sunwing Airlines

01 January 2025 The truth

Worst airline ever! Always late, terrible service. I would kick their CEO’s ass if I could get my hands around their neck after waiting 10 hours delayed and being blatantly lied to. Shittiest airline ever

Add your comment about this airline (176)

Air Cairo

31 December 2024 S M

Very bad waist of time no humanity. Very bad and rude customer service. Laguage damaged and one lost.

Add your comment about this airline (22)

Silver Airways

29 December 2024 Rebeca

I'm leaving this everywhere.... STAY AWAY! HORRIBLE! My husband, granddaughter, and myself flying to and from Disney. Got to the ticketing counter in Pensacola 2 hours before our flight, NO STAFF. The people handling baggage and fueling the plane came in 45 minutes later to handle ticketing. After another 20 minutes of them trying to figure out how to issue the ticket for a minor, they handed us 4 boarding passes. They had my husband listed as the child, my 10 year old granddaughter listed as the adult, and me listed as an infant. We received an extra boarding pass with someone else's name on it that we had to give back. The plane was rickety at best. No service and $145 for 3 bags. Interesting how the return flight baggage fee was less expensive even though we had a lot more stuff in them?? They also only asked for my husband's identification!! Traveling with a minor child and they didn't ask for mine or to see her birth certificate which is her identification underage. Return flight was delayed 3 times and then canceled. When asking for half of my money back, they claimed the first flight was worth more than the 2nd and agreed to just over a third of the money back due to seating upgrades. Make no mistake! There are NO upgrades available on these junk planes!! We're charging the entire amount back to our Amex now. They had a chance to do the right thing but would not, so now they can eat the whole amount instead. We had to spend another night in Orlando and book a flight on a different airline to get home. This airline is trash.

Add your comment about this airline (93)

Blue Bird Airways

29 December 2024 Guest

Today was the first time i heard about this airline. We went to meet a friend at the airport, where we learned that the flight was delayed by 4 hours. When it was time for us to return, we found out that the flight got canceled. I'll tell you what. First time I hear about this airline, and i don't want to hear about it ever again...

Add your comment about this airline (65)

Flair Airlines

29 December 2024 Greg

Flair air is horrible. Almost everything I fly with them their flights are delayed by 12 hours or more. For this they offer you a bottle of water and a snack. I've also filled out the necessary forms for reimbursement and those aren't even responded too. I personally will never travel with flair air again. The amount of money I spend in the airports on food for my children while waiting through all the delays just eats any savings I would have possibly made and more.

Add your comment about this airline (35)

LOT Polish Airlines

26 December 2024 Leo

The worst airline in the world. My flight was cancelled by the airline on the night of departure with no explanation or any flexible options. Their customer service is non-existent. They refused a refund. Do not fly! Avoid at all costs. Do not recommend ! Beware and stay away ! Horrible experience !

Add your comment about this airline (38)

Turkish Airlines

21 December 2024 Surkhay

TK denied boarding without any explanation for my minor son flying alone from Vancouver to Baku via Istanbul returning home for holidays on 17.12.2024. No help from airport TK personnel, no explanation, no rebooking, no accommodation provided despite on the fact that he is alone traveling minor having even no legal right to book a hotel.

Add your comment about this airline (93)

Thai AirAsia

16 December 2024 Guest

Terrible online plagued with errors and a useless so called BO answering bot. Booking directly through their airasiamove app is a fountain of frustration with errors all over. Contacting customer service is not available. Their Facebook is swarmed with spam fake customer service agents. It appears that their Facebook is self running. There are several ThaiAirasia and AirAsia Facebook pages. Many are fake pages but appears that these pages continue operating freely. Flying with the airline is actually ok but thy are let down by their useless booking systems. A booking made in October and single-handedly cancelled by AirAsia has yet to be refunded. Appalling!

Add your comment about this airline (9)

American Airlines

05 December 2024 James Hodgins

I had one of the worst experiences flying with American Airlines departing San Jose, California destination was Detroit Airlines plane took off on time landed pretty close to on time and Dallas Fort Worth sit on the tarmac for 15 or 20 minutes. All the American Airlines information says go to gate C4 after sitting on the tarmac as long as we did, we had a tight window to get to our next flight so we hurried to skate C4 and noticed that the gate was Departing to Mexico the gate attendant was too busy to talk to me so finally I found someone to give me the information to my new Gate by the time We ran to the new gate boarding head been closed so we missed our flight. Had to wait till the next day. American Airlines Information told me to go to see Four. They never updated it. The flight crew never expedited the connecting passengers everything they could possibly do wrong. They did wrong made us miss our flight. I’m really disappointed.

Add your comment about this airline (29)

Sky Express

04 December 2024 DIMI

cheaters! You book a specific time to fly more expensively than other airlines because the time is convenient for you and finally they send you an email that your flight time changes an hour later, without the possibility of a free change! Tragically, you change my time and make me pay if the new time is not convenient for me! Stay away from this company!

Add your comment about this airline (32)

Lufthansa

03 December 2024 Lisa Pulitzer

I am absolutely furious to learn that my 94-year old dad and legally blind sister are trapped in Frankfurt for a second night after a second failed flight to San Francisco. Worse, my father was forced to deplane after waiting on board for three hours and was not provided a wheelchair or special assistance in the gigantic terminal. This is the airlines second delay and he is without his necessary medications for a second day. Worse, the rebooking was going to require he fly to Munich tomorrow with a seven hour layover before connecting to a flight to California. I am appalled. Worse still, no upgrade was offered and he was rebooked in a middle seat at his age after two long failed departures. His treatment is a true disgrace. Shame on you Lufthansa.

Add your comment about this airline (37)

Emirates

03 December 2024 Mahim

Today 3rd Dec ,I had flight at 9.10 am from kolkata to Dubai. Flight no EK571. Boarding done before 9.10am however at 12.30 pm approx flight cancellation decleared. Rescheduled flight tomorrow at 12.30 pm. At 2 pm they told , arrange hotel by yourself. We are not getting any hotel or go back home. Will reimburse hotel and Transport. Lot of travelers were general workers, without cash and any debit or credit cards. They faced lot of problem. This companies are earning in Millions but have no arrangement to take care of customers In such situation. Emirates Airline talks a lot about Quality.

Add your comment about this airline (45)

VietJet Air

28 November 2024 Jennifer Tran

Vietnamese Aussie here... me, my sister and mum made a trip to Vietnam not long ago. In Australia, it's normal for us to use just first and last name when booking flights, as a matter of fact, most websites we booked from only had a first name box and a last name box, no middle name. I did all my flight booking back in Australia and we had no problem flying from Sydney to Da Nang. When we flew from Hue (nearby Da Nang) to HCM City, the ticketing desk woman gave us such a difficult experience. She said there was a problem because my middle name wasn't on the ticket, and the fact that I had 2 middle names. Mind you, having 2 middle names (or some women 3) is an elegant cultural practice in Vietnam, but here goes this crazy broad giving us such a hard time. So, my after a while, my mum called me to the side and told me that all the desk agent lady wanted was for us to slip her some money. The desk woman took us away from camera view on the side of her booth, we gave her 200 AUD dollars and she brought us to a Vietnamese gate agent, who also asked us for "donation for cigarettes". If this is how VietJet operates, I will never fly VietJet Air again!

Add your comment about this airline (23)

AlbaStar

27 November 2024 Guest

Still waiting after 2 half years. Promised to pay in 90 days. Then kept changing timescale. Now the ignore emails. It was a TUI holiday and they used albastar. THE LAWS ON COMPENSATION ARE A JOKE.

Add your comment about this airline (18)

Air Senegal

23 November 2024 Guest

Never book with them, they cancel flight, they dont pay you back, avoid them

Add your comment about this airline (15)

Lion Airlines

19 November 2024 Guest

This airline is running a scam, they will cancel your flight then not respond to any requests for refund. Apparently they do this all the time. Do not book with this airline!

Add your comment about this airline (15)

Brussels Airlines

18 November 2024 Guest

Managing the process to receive an invoice for the flight is not adequate for a European airline. The automatic invoice request does not work, telephone requests are equally ineffective.

Add your comment about this airline (16)

Air Transat

12 November 2024 Don

Don't ever pre book you seats on Air Transat and pay the extra, if you need to cancel or modify, you lose the money you paid for the seat selection... ridiculous, our resort was sold and we were offered another in a different country, we still have more than 5 months before we were going to fly. I understand, dont like it, but understand the cancellation fee of $200 each... but not refund on the seat selection... give me a break.. we have been flying Air Transat Club seats... but now after ... no more Air Transat.

Add your comment about this airline (62)

Delta Air Lines

12 November 2024 Guest

Delta now forces people to check through to baggage claim any roll-ons if you do not pay for main cabin. They claim they don't have room, but flight after flight there are many many empty or near empty bins. No more gate side pick up either. They just cannot stop finding new ways of extracting more money from customers. I have no loyalty to them any more. This and the crowdstike nightmare, they are don't earn my confidence.

Add your comment about this airline (27)

Etihad Airways

06 November 2024 Guest

In early May 2024 Etihad Airways cancelled our 6 flights to Nairobi (due to fly June 8th 2024). These tickets were purchased by a small UK charity, and we can ill afford for Etihad to hang on to our money. We were told we would receive a full refund within 45 working days. We chased on numerous occasions but did not receive anything from Etihad other than a response to my phone calls which was 'it's in the system madam'. Out of sheer desperation to get our money back we took them to the UK small claims court in September and they have now paid our flights, interest (£100) and legal fees (£200) - total claim of £4k. From flight cancellation to refund was 6 months. This is morally wrong and should not be happening.

Add your comment about this airline (49)

Arkia Israeli Airlines

01 November 2024 RewMac

In October 2024, Arkia started flying Tel-Aviv to Manchester twice per week. (This route was previously operated by ELAL and Easyjet). Unfortunately at time of writing in November 2024, there is no way for customers in the UK to buy tickets. Email to customer-service address bounced. Tried: info@arkia.co.uk No response.

Add your comment about this airline (1)

British Airways

31 October 2024 Michael Branigan

Latest scam by BA They have started charging for return luggage even though you have paid for it and the computer said you have o my paid for hand luggage fromThe Bahamas despite chasing them for the refund on returning home to be told that your case was oversize and overweight Disgusting behaviour shame on you I will not give up

Add your comment about this airline (34)

Privilege Style

30 October 2024 Guest

I flew with privilege style from Amsterdam to Madrid. Although the aircraft was an older model than KLM’s usual, it was in excellent condition and didn’t lack any of the comfort or quality of newer planes. The cabin crew was exceptionally friendly and attentive, which made all the difference, as I was traveling alone with my two children. I want to give a special thank you to hamsa for his outstanding service and attentiveness.

Add your comment about this airline (52)

SAS - Scandinavian Airlines

28 October 2024 Guest

a group of 6 flew SAS airlines from Copenhagen to Chicago. Our flight was cancelled. The only contact we had with SAS was on the info board at the assigned gate. NO ONE real person was ever there to help us. Their APP was down also, or they blocked us because they KNEW the flight was going to be cancelled. There were Security guards at the gate, and they said they did not know why they were asked to be there. Anyway after 6 hours waiting in the airport, we were told to go downstairs to get vouchers for food and hotels. WE STOOD IN THAT LINE for over 2 hours! only to be told there were no vouchers or hotels left and we were on our own. We found our own hotel, took a taxi there and back, and had dinner at that hotel. Now SAS is refusing to reimburse us our expenses because we shared a taxi and only have one receipt for the 6 of us, and they want individual receipts. I guess we should have each taken a separate taxi!. We booked 3 hotel rooms through Booking.com at once and have one receipt for the 3 rooms. Again, SAS is refusing to reimburse us because we do not have individual receipts for each of us. SAS is the worst airline, DO NOT believe anything they say. We each paid extra for seat assignments when booking our original flights. Since that first flight was cancelled, we missed our connecting flights, and now they will not reimburse us for the seat assignment s either because we MISSED THOSE Flights. Well, it was THEIR fault we missed them. We are out over $350 each for hotel, transportation, meals and seat assignment charges. Plus we ended up flying instead of Copenhagen direct to Chicago on Saturday, we went Copenhagen to Amsterdam to Dublin to Chicago the next day! I will NEVER fly SAS again and you should beware!

Add your comment about this airline (9)

United Airlines

17 October 2024 Guest

Booked tickets over 6 months ago for a long planned cruise with my wife. The day we were to fly from our hometown to Dulles for the overseas leg Hurricane Milton was to cause 45 mph winds and dump heavy rain. United gave us no waivers. We asked to drop the initial leg so we could drive to Dulles to ensure we could make the flight and thus the cruise. Even though we already had the overseas flight and booked seats the airline charged us over $900 additional per ticket because they said we would be 'rebooked' and the additional cost reflected current pricing. Nothing changed regarding the confirmation #, flight or seats. Now they have sent me a request to donate thru them to the hurricane relief fund.

Add your comment about this airline (28)

Sichuan Airlines

16 October 2024 Guest

Could not do online check-in, there was always system error. Finally arrived at the airport (Ho Chi Minh) and they closed the check-in counter in front of us. They said they closed earlier as there were no passengers appearing. We had to buy new tickets for the next day and pay for the hotel to stay one more night there. No hotline (their official number worked), I called and heard this: "this number does not exist". Finally got in touch with a staff somehow and he said we should have arrived in at the counter 2 minutes earlier and there was nothing that we could do and that they would not help us. But we arrived 50 minutes earlier before the departure. Even the airport staff told us we have 2 more minutes before they close the check-in counter. But the staff of Sichuan Airlines did not demonstrate any willingness of giving us boarding passes. Finally this plane took off late, we could have made it if the staff at the counter wasn't ignorant and gave us boarding passes. It was a terrible experience!

Add your comment about this airline (3)

WestJet Airlines

15 October 2024 Guest

I’ve never been so furious with an airline in my life. WestJet’s customer service is an absolute joke. I was running a little late to the airport due to an accident on the highway (something totally out of my control). I arrived at 7:45 AM for a 9:10 AM flight – PLENTY of time to check in, go through security, and board. But no, WestJet had other plans to ruin my day. When I got to the check-in line, the greeter had the nerve to tell me to check in online. I tried, but the system wouldn’t let me because I “missed the cut-off.” So, I asked her for help. She laughed in my face and said I had missed it by TWO MINUTES. TWO! But no worries, she said. “Just go to the desk, they’ll help you.” Well, that was a blatant lie. When I got to the desk, the girl and the so-called supervisor smugly informed me that I wasn’t allowed to get on the flight because I was "outside their protocol window." Are you kidding me? I’m standing right there, with plenty of time to get through security, and they flat out REFUSE to let me board. To make matters worse, they tell me they changed their baggage rules in June, so now I can’t even bring two carry-ons, even if I pay for it! The result? I was denied boarding, even though the plane wasn’t leaving for OVER an hour. I had to call their rep twice, reach out on Instagram, and still, nothing. They expect me to PAY IN FULL for a new flight, with absolutely zero compensation. WestJet, you’ve lost a customer for life. This is beyond unacceptable. You clearly don’t care about your customers, and your “protocols” are just an excuse for bad service. Absolutely pathetic.

Add your comment about this airline (43)

InterCaribbean Airways

06 October 2024 Guest

I believe it’s about time that interCaribbean Airways change their 10lb policy on carry-on bags to me it makes no sense and if you’re 2lb over you have to pay 65 US to check that bag in SMH like seriously. With the price of ticket so high it’s better to fly to New York or Miami we need good competition when it comes to travel in the Caribbean. Especially from Barbados to to other Caribbean countries we need a ferry ⛴ to cause these airlines to stop there nonsense. But politics, it won’t happen.

Add your comment about this airline (15)