Airline Reviews & Opinions

Flybondi

28 February 2025 Guest

They even change the landing at different airports And do not tell us . ( there are 2 airports in Buenos Aires) I had 6 flights scheduled during 4 weeks of Touring Argentina. Every single one had an issue . They were all late , we had mechanical delays as well . Missed connection , resulting in overnight delay to distinction. Absolutely the worst airline . The cost is very low and for non tourist citizens with time not of concern is the exception to this Airline . The employees were very nice

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VietJet Air

27 February 2025 Guest

As I write this review, my biggest regret is that I did not record my interaction with the air hostess of flight VZ2105 for take-off at 6:35am on Feb. 23, 2025. I had boarded the plane already only to be told by the air hostess that my carry-on was over the allotted size. She made this assessment just by looking at it, though I had already gone through the boarding gate. She stated that I would have to pay ~$63 for the extra luggage. This was for a flight that cost $119 from chiang Mai to Da Nang. Too tired to argue, I agreed to pay but she insisted on cash in thai baht. I told her that I had no thai baht on me but had my cards for payment (having obviously gotten rid of my thai baht since I was leaving Thailand). She refused and I offered to pay in USD, but she mentioned that they do not accept USD or card payments onboard. Her recommendation was that I go back through immigration to the counter downstairs to pay with my card but that I had only 5 mins, as the plane was about to take off. I was appalled. She continued that if I missed the flight, I would have to catch the next flight, which was ridiculous. The other option she recommended was that I throw one of my bags away. I could not believe this was coming from an air hostess. The other air hosts/hostesses stood around, as if in agreement. She was extremely rude and devoid of empathy - probably my worst encounter in life with an air hostess. She kept counting "You have 2 mins till we take off". I was pretty exhausted and asked if there was someone I could speak with. Eventually, someone showed up with a card machine (wow, what a surprise!) and she took the card payment and gave me a receipt. I will like the airline to investigate this issue. As I reflect on this experience, I realize I should have done more. I will be posting this in every customer forum that I can find, and letting everyone I know to avoid this airline!!! As for the air hostess I encountered, you know who you are and what you did. If you ever get to read this, my question to you is: "who hurt you?" I don't understand how you manage to sleep at night with that attitude. Never again with this airline!!!

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VivaAerobus

26 February 2025 Guest

Unless you like prison camps AVOID VIVA AEROBUS My son (15) was travelling with his grandparents from Cancun to CDMX. Check-in was comparable to the entry to a prison. A person that looked more like a prison guard than an airline employee required a document signed by myself to allow check-in. He actually had a notarized document signed by myself, just not the airline one. On top of that he was travelling with my elderly parents (his grandparents). And no he was not travelling to Guantanamo. My father (89) nearly had a heart attack! I strongly suggest you walk if the only alternative is Viva Aerobus. Oh by the way I gave them a chance to apologize,, and showed me that somewhere hidden deeply in their website this document existed! I live in a former Communist country, but never saw anything like that!

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GOL Transportes Aereos

25 February 2025 .

Gol is a good airline, the only thing I didn't like was the seat comfort when it comes to domestic flights.

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Sunwing Airlines

23 February 2025 Guillemette Lise

very negative experience,

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LATAM Airlines

22 February 2025 Guest

I never thought I'd get my money back. After months of dead ends, I had lost hope of ever re-covering the $86,000 I put into Plutus' legacy. But now, I'm here to tell you that it is possible. I came across the platform through an online ad. It promised fast returns The platform claimed I had earned $175,000, but when I tried to withdraw it became a problem. They requested withdrawal fees, and kept on asking for more fees which I paid. At a point, I knew it was a s c a m, but by then, I had already sunk another $26,000 in fees. The entire experience was devastating, and I felt foolish for trusting an unknown platform. But I refused to give up. I reached out to Chelsy Desmarais after reading online testimonials, and to my surprise, they were able to re-cover 100% of my original investment. It was a huge relief. If you're facing something similar, contact Chelsy Desmarais. She knows how to get results. EMAIL : chelsy__desmarais_54_(AT)__gmail_._comWhats_App +1 (443) -207-2425.

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Frontier Airlines

20 February 2025 Sumaiya Binta Islam

Horrible experience, horrible customer service, horrible baggage policy. My bag is in perfect size and the person who was at the gate didn’t even check if it fits or not. She just claimed that it doesn’t fit and charged $80 extra. I went to Las Vegas just 10 days ago using the same bag and the airlines didnot charge me anything extra, but 10 days later when I was traveling back to my place, its doesn’t fit! I am utterly disgusted. Never going to fly with frontier ever again.

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Airblue

19 February 2025 Guest

The crews were horrible. There is no smile on any one of the crews face. Customer service was shocking.. crews need to be trained to how to speak with customers. Crews need to be polite. Riksha drivers have more politeness than the Air Blue crews. Will never travel again with Air Blue.

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Air Transat

16 February 2025 David king

Only flown about dozen times in my life. Air transat was by far the best so far I flew economy and I'm 5"11 260lbs and was comfortable and had leg room, the head rest adjustable and comfy. The on board food, and entertainment was great. Lots of movies,TV shows, music and game right in the head rest in front of you

 

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AirAsia

14 February 2025 Vishal

Constant attempts at Delhi airport to extract money from customers for having a small personal item separate from cabin bag that was under 7 kilos.

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AJet

14 February 2025 Ahmed

I bought 5 tickets for my family and i had 2 daughters below 20. Ajet did not notify that there is new regulations for the evisa for my daughters age and allow us to travel to SAW and suddenly in SAW found the evisa were not accepted for my daughters and had to send them back home on my own cost (300 Euros) as the next Ajet flight was about 12 hours from the time we know that I had to send back my daughters from SAW to Kuwait. second issue was the flight landing was very dangerous and we screamed due to the way of landing as the aircraft was not properly touching the ground and was moving right and left with no balance until the pilot took control after few seconds. 3rd issue there was no refund for the first leg or compensation for the family disturbance happen to us.

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Air Arabia

13 February 2025 gasparis

terrible experience with this airline, the airplane was badly maintained, the legroom was not existent and we had the worst experience by customer services and staff at the airport. Even if you can find free tickets you better avoid this"airline"

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LOT Polish Airlines

11 February 2025 Guest

I had a terrible experience with LOT Polish Airlines regarding my refund. I paid extra for a cancellation flexibility fee, which was supposed to allow me to cancel my flight and receive a refund. However, after canceling, LOT only refunded the taxes and completely ignored the extra fee I paid for flexibility. Despite multiple attempts to contact customer service and providing all necessary documents, they refused to return the money they owe me. Their responses were vague, unhelpful, and avoided addressing the issue directly. It feels like they are just keeping my money unfairly. I expected better from a major airline, but this experience has shown me they do not care about customer satisfaction. If you're considering flying with LOT, be very careful with their refund policies—you might end up losing your money like I did. I will not be flying with them again.

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Turkish Airlines

11 February 2025 Abbas

The airport ground staff has 0 knowledge regarding No Names in Given name fields. I had prior emailed their support and Chicago/Detroit offices regarding I don't have a first name only last name. However at the DTW they lied about TSA not accepting my name on the boarding pass, even the sales officer named Fatima had lied about name change to be limited to only three chars, another team lead told its 3 chars allowed. However they're website does not mention this at all. All in all I had to talk to the TSA supervisor myself and she told me everything looks fine and I should be allowed boarding pass and after that only they issued the boarding pass Essentially they wanted me to pay again for another full price ticket. I believe this is worst Airline ever with even a more pathetic support staff who has no clue about their own policies and procedures. I highly ask everyone to avoid flying with Turkish Airlines.

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Avianca

10 February 2025 Ace

Worst airline I've ever taken. Took 4 flights with them. All delayed, even the one that was the rist plane of the day. They lied and cancelled our flight telling us there was work on the tarmac, we informed ourselves and there indeed, was NO work being done on the tarmac. I had to reach out multiple times and make a complaint to fix the issue. They then overbooked our flight and delayed the flight by 4 hours and changed the gates 4 times. Really a shitty companie, I know smaller ailine companies who would go above and beyond for their client.

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Pegasus Airlines

10 February 2025 April lois

Hi good evening I want to talk about me and my auntie both flights the worst ever in my life first flight was flight from hell with stupid Arab kids mother didn't care went to sleep and the father boy was messing around sat next to us me and my auntie couldn't even sleep or rest banging chairs chucking all the safety cards around 4 hours London Stansted to Istanbul time 17.25 arrive 00.10 cabin crew was rude plane was so hot my auntie ask for a tea cabin crew said sorry no hot water that was our first flight next flight from Istanbul to hurghada 7.00 arrive 8.40 never took of till 9 no expectations given we paid for our seats but if your Turkish you get given front seats with small babies for free how and they was looked afther all the way but If your tourist they don't care and rude to u so clearly Turkish look after their own and get everything but tourist no and no service on board only for the turkish if this is pegasus perhaps NO tourist should fly with them just turkish only and make it for turks only Any tourist don't use pegasus because the turkish only cares about their own people no one else worst airline never again 😡

 

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Sky Airline

09 February 2025 joyce

I took the flight H2503 on Friday 7th Feb from SCL( Santiego, Chile) to Buenos Aires (EZE, Argentina) departure time 12:45pm, arrive time 14:45pm, my luggage didn’t come on time, at that time, the staff did PROPERTY IRREGULARITY REPORT told me it will come on Saturday 8th Feb same time flight, H2503, and will arrive at 14:45pm on Saturday 8th Feb, however it didn’t come again! Because I will take the flight from Buenos Aires EZE to Ushuaia morning Sunday 9th Feb 2025, and go to Antarctica on the same day afternoon, I need my luggage urgently! The cruise I took which is Ponant company, their staff who worked in airport helped me to ask for the luggage in your airlines, and your airlines people told it will be send on 8th Feb evening flight, however it didn’t come again and again! So my luggage missed 3 times flight! I am feeling super disappointed and upset for your airline customer service, it is very poor, like shit! There is no phone number for me to make a call! Online customer service chat doesn’t work! Staff work in airport are unaccountable at all! I am also feel super unsafe to leave my luggage in Santiego Airport. I got an AirTag in side, I can see my luggage didn’t move for 3 days, it’s stay in the same place! Now I am going to Antarctica and I have to buy all my cloths to keep myself warm!!!!

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Wizz Air

08 February 2025 Eglantina Balliu

Title: Unacceptable Treatment by Wizz Air Staff at London Luton Airport I had a deeply upsetting experience at London Luton Airport with a Wizz Air staff member named Agnesha (she hid her name badge). While passing through the final security check, she refused to let me through because my bag was allegedly too big, despite it fitting within the size check. This felt completely unnecessary, especially as I saw other passengers being let through with similar or larger bags without issue. To make matters worse, I was charged £68 for a 3 kg backpack, which seemed excessively high for such a small item. What concerned me most, however, was the clear disparity in how passengers were treated. All the passengers on the flight were Albanian, and it seemed as though the staff member was particularly harsh and unhelpful towards us. It felt as though she was applying the rules differently based on our nationality, which made me feel uncomfortable and singled out. I understand that airport security and airline policies must be followed, but the way this situation was handled was unprofessional and unfair. I hope Wizz Air will investigate this incident, as no passenger should ever feel discriminated against based on their nationality.

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Philippine Airlines

06 February 2025 Max Lewenhaupt

Disappointing Experience with Baggage Policy Transparency I recently flew with Philippine Airlines and was extremely disappointed by the lack of clear communication regarding baggage allowances. I was not informed that my flight had a zero luggage allowance, only to later discover that I would be charged per kilogram—a cost that ultimately exceeded the price of the ticket itself. What made this situation even more frustrating was that on another segment of my journey (from Cebu to my destination), I was allowed a 10-kilogram baggage allowance. This inconsistency left me feeling misled and inconvenienced. Clear, upfront information about baggage policies is crucial for a smooth travel experience. I believe Philippine Airlines should take immediate steps to improve transparency and ensure that all passengers are fully aware of any additional costs before booking. I hope my experience prompts a review of these policies so that future travelers can avoid similar frustrations. Sincerely, Max Lewenhaupt

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Royal Air Maroc

05 February 2025 Mutiat

Royal Air Maroc is the worst Airline, I don’t understand why no one has called this Airline out publicly on the Major News Channel like CNN. Their customer service representatives lacks empathy. I flew this Airline on December 25th, 2024 from Toronto to Accra Ghana. I was in Accra for a 3 weeks vacation, my 2 luggages was missing, I didn't have access to my heart medication and personal belongings, intrusion of my privacy. I'm back now at my home base in Toronto, this Royal Air Maroc is still giving me the run around. I haven't heard back from them after several emails and no compensation for what i went through for 3 weeks vacation with no access to my medication, clothes, shoes etc. Please what can I do? I need help?

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Nepal Airlines

04 February 2025 Guest

Totally useless airlines I had face .no responsibility . please don't travel anyone in this airlines too much bad costumer service I had to see .luckily off 🥵🥵🥵

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WestJet Airlines

03 February 2025 Guest

My flight was cancelled last minute... literally last minute. No email notification of anything. Luckily I logged in right before I left.. while my Uber was downstairs.. and found out my flight was cancelled. Ive been on hold as I write this for almost 3 hours now!!!!!!!!!!!!!!!!!!! Still on hold to see what my options are. SMH!!!!!!!!!!!!!!!!!

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EasyJet

03 February 2025 Guest

Hello This terrible airline has been unable to return my luggage for a week. I flew from Geneva to Prague. The call center is just not working. I managed to reach them, but they have nothing to do with it. They transfer me to email and chat, but it's all useless because they were supposed to send my suitcase on the first flight, but for some reason, they didn't. I've never experienced such awful service. My advice is not to leave any valuable items in your suitcase because they offer a miserable compensation and don't care whether you had life-saving medications or items worth 10,000ˆ in your bag 🤦🏼.

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Egyptair

29 January 2025 Guest

I traveled with Egyptair Nrb -cai-fra and my bag is still missing from 9th please help out

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Nesma Airlines

28 January 2025 El Sayed Walid

The flight is comfortable and was on time.

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Flyadeal

28 January 2025 Ali

I used to travel by flyadeal back to back from uae to Riyadh as it is economical, ofcourse, the service is poor but it is ok as price was economical. But when I travelled yesterday they charged me in the counter SR75 for extra weight. I had a single hand carry briefcase with weight of 5kg only. I argued why you are charging me extra SR 75 as I have only single suitcase weighing 5kg??? But he rejected and said I can carry only back pack!!! Now I decided I will never travel in flyadeal as it costs me 309+75 which is higher than flynas!! Flynas do good service also! Actually flyadeal is playing with cheap tricks!! I never recomment this flight

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Clickair

27 January 2025 Guest

Since raving in Columbia on 15 January 2025, I’ve had the misfortune of using click airlines. The first flight was fine. It made it on time to its destination, but on the return trip I found out they had scheduled me for the next day instead of the day, I was supposed to fly so I had to stay the night in some shanty town to wait for the next day and I received my boarding passes and the flight was two hours late now for my third bad experience. I arrived at the airport three hours early with the reservation that I couldn’t pay online so I figured I would just pay it at the counter and they told me that they had no Internet and no way of putting me on the flight even though I had cash credit cards and debit cards so far my experience with click airlines has been horrible. I strongly recommend to all people out there never to fly on their airline. You will experience nothing but grief I would definitely rate them a zero but they don’t offer you that.

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SWISS International Air Lines

23 January 2025 JR Bar

We booked flights from MIA to ZRH and back. Due to paid upgrades, we did not use any services from the original booking, which means we are entitled to a refund. SWISS has confirmed the refund. Since September 2024, SWISS has been unable to refund the USA's second-largest bank. Customer service always says the information is incomplete. They are unwilling to call the bank. After every unsuccessful attempt, I'm at the back of the queue. The next effort takes another 14 days. Now, it's the fifth try to send the money by wire transfer! My suggestion to credit the funds to the credit card is not accepted. I recommend firing some people and checking the transfer system for up-to-dateness! The cabin crew is always perfect, but the customer service is disastrous!

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Skippers Aviation

23 January 2025 Guest

Can ya give a zero star.. Ibe never seen something so bad like I have today flying from duketon. And we still never got home after a while 12 hours of sitting at airport after night shift. No communication and still unsure when able to get home. Poor folks have lost money on accommodation and flights repeatedly today. Who pays for this! Disgusting and should be ashamed

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Aer Lingus

18 January 2025 John M.

Have always loved this airline and always felt I was “home” whenever I would board it from USA. Flight crew have always been good in my experience. However, their customer service, in recent years, is TERRIBLE! Spent near 7 months waiting for a refund that was owed because of their own doing. Almost no communication and I would surely still be waiting if I didn’t escalate it. But first, they even tried to refute it by claiming my flight switch was the result of something that it clearly was not! .( It was 100% due to the pilots strike last June.) Even then, got paid back to the exact penny. One would think they might throw in a flight voucher or something to combat credit card fees and major inconvenience. Not even an explanation or truly sincere apology. Very disappointing. Will be doing some serious consideration of whether I trust them for my future flights.

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Rwandair

11 January 2025 Guest

Delay after delay after delay - every time. Waste a whole day with them . Madly expensive airport that insists on full security screen removing water and lighters even if you’re transiting and purchased after security in a main hub airport

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Winair

10 January 2025 Guest

Extremely Disappointing Experience with Winair I had an exceptionally bad experience with Winair that has left me both frustrated and financially impacted. My checked luggage was lost during my flight, and not only did they fail to locate it in a timely manner, but the flight itself was also delayed, causing me to face serious issues and financial losses. What made matters worse was the lack of honesty and accountability throughout the process. For an entire week, I was repeatedly misinformed about the status and delivery of my luggage. Emails to their official channels went unanswered, leaving me without any reliable communication or updates. To add insult to injury, I scheduled a meeting to personally collect my luggage, only to be told upon arrival that it wasn’t there after all. This level of mismanagement and disregard for customer service is absolutely unacceptable. I strongly advise others to avoid Winair if reliability and professionalism are important to you. My experience was not just inconvenient—it was a complete nightmare.

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SunExpress

10 January 2025 B Cakir

Sunexpress lost my baggage, after seven days, still it cannot be located! My vacation is almostover with none of my belongings. Noone to talk to directly, lousy chat service stating the team is looking for the luggage! I will try to avoid traveling with sunexpress in the future. I blame Lufthansa too as it was thr initial airline, they are even worse as their system is just an answering service. Munich airport is also is irresponsible, lousy service. I woild not teavel with lufthansa and sunexpress in the future as i donot wanna even deal with this ignorant staff again. My trip ruined because of them.

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TUIfly Nordic

05 January 2025 Guest

Overall, pleasant experience. Crew were friendly.

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Air Serbia

03 January 2025 Vicky K.

First (and last) time I flew with them on Jan 2nd 2025 and all I have to say is: STAY AWAY from this so-called airline company. I was travelling from Oslo to Athens via Belgrade, and this could really be a very lengthy post, but I will spare you the particulars of my horror story and give you the main points instead: -Flight delayed 2 hrs at Oslo, no explanation given. -Upon arrival at Belgrade, clueless staff and no company representative who could responsibly answer questions and provide guidance. -Seriously unorganized transfer process from the airport to the hotel. Endlessly waiting for the bus and losing further time due to the amateur way of boarding the passengers. -Instead of taking us to our final destination in Athens, they flew us to Thessaloniki and exhausted us further, by being indecisive on which connecting flight we should board for Athens - at some point, to our absolute terror, they even suggested us to fly from Belgrade to Vienna and from there to Athens..!!!!!!! -Upon our arrival at Thessaloniki, our paid for luggage was appearing as unpaid at the system. I know at least another passenger who had to pay again for his already paid luggage. -In the meantime no counter available and no representative of the company at Thessaloniki and Athens airports - only a malfunctioning call center. -A trip supposed to last 6 hours (including layover), lasted well over 22 hrs... Need I say more? STAY AWAY...!!!! Are there any competent authorities monitoring the operation and performance of such companies? Why do passengers have to endure this? P.S. For what it's worth, I believe that their pilots are good - at least that was my experience.

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Air Cairo

31 December 2024 S M

Very bad waist of time no humanity. Very bad and rude customer service. Laguage damaged and one lost.

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Silver Airways

29 December 2024 Rebeca

I'm leaving this everywhere.... STAY AWAY! HORRIBLE! My husband, granddaughter, and myself flying to and from Disney. Got to the ticketing counter in Pensacola 2 hours before our flight, NO STAFF. The people handling baggage and fueling the plane came in 45 minutes later to handle ticketing. After another 20 minutes of them trying to figure out how to issue the ticket for a minor, they handed us 4 boarding passes. They had my husband listed as the child, my 10 year old granddaughter listed as the adult, and me listed as an infant. We received an extra boarding pass with someone else's name on it that we had to give back. The plane was rickety at best. No service and $145 for 3 bags. Interesting how the return flight baggage fee was less expensive even though we had a lot more stuff in them?? They also only asked for my husband's identification!! Traveling with a minor child and they didn't ask for mine or to see her birth certificate which is her identification underage. Return flight was delayed 3 times and then canceled. When asking for half of my money back, they claimed the first flight was worth more than the 2nd and agreed to just over a third of the money back due to seating upgrades. Make no mistake! There are NO upgrades available on these junk planes!! We're charging the entire amount back to our Amex now. They had a chance to do the right thing but would not, so now they can eat the whole amount instead. We had to spend another night in Orlando and book a flight on a different airline to get home. This airline is trash.

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Blue Bird Airways

29 December 2024 Guest

Today was the first time i heard about this airline. We went to meet a friend at the airport, where we learned that the flight was delayed by 4 hours. When it was time for us to return, we found out that the flight got canceled. I'll tell you what. First time I hear about this airline, and i don't want to hear about it ever again...

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Flair Airlines

29 December 2024 Greg

Flair air is horrible. Almost everything I fly with them their flights are delayed by 12 hours or more. For this they offer you a bottle of water and a snack. I've also filled out the necessary forms for reimbursement and those aren't even responded too. I personally will never travel with flair air again. The amount of money I spend in the airports on food for my children while waiting through all the delays just eats any savings I would have possibly made and more.

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Thai AirAsia

16 December 2024 Guest

Terrible online plagued with errors and a useless so called BO answering bot. Booking directly through their airasiamove app is a fountain of frustration with errors all over. Contacting customer service is not available. Their Facebook is swarmed with spam fake customer service agents. It appears that their Facebook is self running. There are several ThaiAirasia and AirAsia Facebook pages. Many are fake pages but appears that these pages continue operating freely. Flying with the airline is actually ok but thy are let down by their useless booking systems. A booking made in October and single-handedly cancelled by AirAsia has yet to be refunded. Appalling!

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American Airlines

05 December 2024 James Hodgins

I had one of the worst experiences flying with American Airlines departing San Jose, California destination was Detroit Airlines plane took off on time landed pretty close to on time and Dallas Fort Worth sit on the tarmac for 15 or 20 minutes. All the American Airlines information says go to gate C4 after sitting on the tarmac as long as we did, we had a tight window to get to our next flight so we hurried to skate C4 and noticed that the gate was Departing to Mexico the gate attendant was too busy to talk to me so finally I found someone to give me the information to my new Gate by the time We ran to the new gate boarding head been closed so we missed our flight. Had to wait till the next day. American Airlines Information told me to go to see Four. They never updated it. The flight crew never expedited the connecting passengers everything they could possibly do wrong. They did wrong made us miss our flight. I’m really disappointed.

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Sky Express

04 December 2024 DIMI

cheaters! You book a specific time to fly more expensively than other airlines because the time is convenient for you and finally they send you an email that your flight time changes an hour later, without the possibility of a free change! Tragically, you change my time and make me pay if the new time is not convenient for me! Stay away from this company!

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Lufthansa

03 December 2024 Lisa Pulitzer

I am absolutely furious to learn that my 94-year old dad and legally blind sister are trapped in Frankfurt for a second night after a second failed flight to San Francisco. Worse, my father was forced to deplane after waiting on board for three hours and was not provided a wheelchair or special assistance in the gigantic terminal. This is the airlines second delay and he is without his necessary medications for a second day. Worse, the rebooking was going to require he fly to Munich tomorrow with a seven hour layover before connecting to a flight to California. I am appalled. Worse still, no upgrade was offered and he was rebooked in a middle seat at his age after two long failed departures. His treatment is a true disgrace. Shame on you Lufthansa.

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Emirates

03 December 2024 Mahim

Today 3rd Dec ,I had flight at 9.10 am from kolkata to Dubai. Flight no EK571. Boarding done before 9.10am however at 12.30 pm approx flight cancellation decleared. Rescheduled flight tomorrow at 12.30 pm. At 2 pm they told , arrange hotel by yourself. We are not getting any hotel or go back home. Will reimburse hotel and Transport. Lot of travelers were general workers, without cash and any debit or credit cards. They faced lot of problem. This companies are earning in Millions but have no arrangement to take care of customers In such situation. Emirates Airline talks a lot about Quality.

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AlbaStar

27 November 2024 Guest

Still waiting after 2 half years. Promised to pay in 90 days. Then kept changing timescale. Now the ignore emails. It was a TUI holiday and they used albastar. THE LAWS ON COMPENSATION ARE A JOKE.

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Air Senegal

23 November 2024 Guest

Never book with them, they cancel flight, they dont pay you back, avoid them

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Lion Airlines

19 November 2024 Guest

This airline is running a scam, they will cancel your flight then not respond to any requests for refund. Apparently they do this all the time. Do not book with this airline!

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Brussels Airlines

18 November 2024 Guest

Managing the process to receive an invoice for the flight is not adequate for a European airline. The automatic invoice request does not work, telephone requests are equally ineffective.

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Delta Air Lines

12 November 2024 Guest

Delta now forces people to check through to baggage claim any roll-ons if you do not pay for main cabin. They claim they don't have room, but flight after flight there are many many empty or near empty bins. No more gate side pick up either. They just cannot stop finding new ways of extracting more money from customers. I have no loyalty to them any more. This and the crowdstike nightmare, they are don't earn my confidence.

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Etihad Airways

06 November 2024 Guest

In early May 2024 Etihad Airways cancelled our 6 flights to Nairobi (due to fly June 8th 2024). These tickets were purchased by a small UK charity, and we can ill afford for Etihad to hang on to our money. We were told we would receive a full refund within 45 working days. We chased on numerous occasions but did not receive anything from Etihad other than a response to my phone calls which was 'it's in the system madam'. Out of sheer desperation to get our money back we took them to the UK small claims court in September and they have now paid our flights, interest (£100) and legal fees (£200) - total claim of £4k. From flight cancellation to refund was 6 months. This is morally wrong and should not be happening.

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