Airlines, Airports, Airplanes...

Very worst behavior of staff in air asia ho chi min city. We are ready to pay for excess baggage at boarding gate. Although we segregated the weight and given credit card to pay and they told you can pay at Kuala lamper, still these un trained and stone hearted staff locked the boarding gate and told wait we will discuss. We requested 100 times to allow still last customer going but our whole flight schedule to Bangalore for two person they have cancelled for minimum amount of baggage. We absorbed they have done internationally and treating INDIANS in a different manner. Requesting AIRPORT authority and air asia management to take these issue seriously and terminate that staff who is at work at 10:30 AM in ho chu min city boarding gate. Although flight departure delayed, still this person spoke in soft but rudely ego centric. We were begging we didn’t have money to go back to Bangalore and please don’t cancel our flight and my health also not good but still adamantly he refused our boarding, because of money conscious also because we booked flight only for cabin baggage of 7kg, during booking they given cheap flights but now they want to extract money from customer. Still we told we pay money for excess baggage but staff made our day horrible and forcefully taken our sign to send us back to booking counter via immigration in request report by mentioning we have not co operated with them. We disagreed to sign but they made us panic that if we don’t sign we will allow you to go out. Please take serious action on air Asia staff and refund the amount with compensation because we stayed till next day in airport for getting any available flights from other airlines.

The airport is alright. It is big, spacious, with shops and a big fish tank. But my experience when I returned to the UK was negative. I flew with Wizzair and the boarding agent gate, a female, was using her mobile most of the time which gave a bad impression. When I was about to show my boarding pass, the lady said in a very rude and unfriendly way: Proof you live in UK. Share code, visa? I was about to show a proof on the mobile but in just 5 seconds, no more, she yelled in a very bad manners: Step back!!! There are more people!!!! It was only 5 seconds and I was opening the file that shows I am living in the UK. This is not the way to treat people. I reported to the airport and Wizzair airline. I flew on Friday, 6th of February. I really hope they have a conversation and proper training about manners with the lady as she is giving a really bad reputation to the airport and to the city, Jeddah. Luckily, my experience in the country has been positive and I found very nice people during my trip. That lady is an exception. I assume she has had a very bad day and she may have been stressful but she must know how to control her emotions and work under pressure. I was shocked such as behaviour and I think it is important to let know. Saudi Arabia has an 2030 vision and Tourism is one of the factor. Staff like her is damaging the reputation of a great country.