Airlines, Airports, Airplanes...

I bought four tickets for myself, my wife and our two children aged 15 and 11, for a flight from Lyon, France, to Warsaw, Poland, through Brussels last year. Two days before departure, I realized I had received fron Brussels Airlines two electronic tickets with the same first name, ie. there were two tickets with my son's name and none with my daughter's name, although one of the two was with my daughter's age and female gender. I called the airline and they told me they would not make the correction and that I could only cancel my daughter's ticket and buy a new one. So I did and I had to pay more than double the price for my daughter's ticket than I had paid the first time, and I was only partially reimbursed for this first ticket. After we came back from our trip to France, I filed a claim on Brussels Airlines' website to get a refund for this undue cost, as I considered Brussels Airlines should have simply issued a new electronic ticket with the right name on it. I only got answers that seemed to have been written by AI, and did not even get an answer to my third (and last) e-mail. I then wanted to file a claim by registered post, but the postal address to which such claims should be sent is nowhere to be found on their website. Is that supposed to be 21st century European standards for treating customers? I consider I was cheated into replacing one of my four plane tickets for over double the price and we will avoid Brussels Airlines in the future. Their business practices and their customer service are just appalling.

The airport is alright. It is big, spacious, with shops and a big fish tank. But my experience when I returned to the UK was negative. I flew with Wizzair and the boarding agent gate, a female, was using her mobile most of the time which gave a bad impression. When I was about to show my boarding pass, the lady said in a very rude and unfriendly way: Proof you live in UK. Share code, visa? I was about to show a proof on the mobile but in just 5 seconds, no more, she yelled in a very bad manners: Step back!!! There are more people!!!! It was only 5 seconds and I was opening the file that shows I am living in the UK. This is not the way to treat people. I reported to the airport and Wizzair airline. I flew on Friday, 6th of February. I really hope they have a conversation and proper training about manners with the lady as she is giving a really bad reputation to the airport and to the city, Jeddah. Luckily, my experience in the country has been positive and I found very nice people during my trip. That lady is an exception. I assume she has had a very bad day and she may have been stressful but she must know how to control her emotions and work under pressure. I was shocked such as behaviour and I think it is important to let know. Saudi Arabia has an 2030 vision and Tourism is one of the factor. Staff like her is damaging the reputation of a great country.