Nesma Airlines
My checked baggage arrived badly damaged and I reported it immediately at the airport, following the proper procedure. Since then, I’ve contacted customer service repeatedly and submitted all requested documents, yet it is still not resolved and, to this day, no one has given me a clear answer. Being asked again and again to resend information that was already provided is unacceptable and shows a complete lack of follow-up. The flight itself was fine, but the post-travel support has been extremely disappointing — this claim has been handled in a careless and unprofessional way, and I expected far better.